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Nighthawk M1 - SIM card not compatible ?

nokiahelp
Tutor

Nighthawk M1 - SIM card not compatible ?

Hello!

I've recently purchased a Telstra Nighthawk M1 but it seems not to be compatible with “new” SIM cards (at least in France). My carrier is Free Mobile and my 8 years old SIM card is detected (my SIM code is asked) whereas my 8 days old SIM card isn’t detected (“no SIM card found” message).

 

This type of incompatibility was very present in 2012: (French links)

https://www.universfreebox.com/article/16497/La-carte-SIM-nouvelle-generation-de-Free-Mobile-poserai...

https://www.tomshardware.fr/free-mobile-et-les-cartes-sim-pas-de-nfc-ou-de-55-v/

https://fr.wikipedia.org/wiki/Carte_SIM#Interface_physique

 

Am I the only one with this problem? The router hardware revision is 1.0.

Thanks!

Model: MR1100|Nighthawk M1 Mobile Router
Message 1 of 6

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nokiahelp
Tutor

Re: Nighthawk M1 - SIM card not compatible ?

@Blanca_O I did other test with the 3 last SIM cards : as they are 4FF, I tested with an adapter* from 4FF to 3FF and they works, so my new 3FF SIM card is the problem. A solution is to purchase a 4FF Free Mobile SIM card + use an adapter.

 

Thanks for your help, problem solved ! Smiley Happy

 

*Yes I hadn't tested with an adapter, so obvious and stupid ^^

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Model: MR1100|Nighthawk M1 Mobile Router
Message 6 of 6

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Blanca_O
NETGEAR Moderator

Re: Nighthawk M1 - SIM card not compatible ?

Hi @nokiahelp

 

Welcome to NETGEAR Community! 

 

Is the new Sim card same carrier as with your old sim card? 

If you will insert the new sim card to your phone, does it detect the sim card? 

Please access the M1 settings page and check for new firmware released. May we please know current firmware version? 


Regards, 
Blanca 
Community Team

Message 2 of 6
nokiahelp
Tutor

Re: Nighthawk M1 - SIM card not compatible ?

Hi, thank you for your interest Smiley Happy

The new SIM card is same carrier (Free Mobile) as with my old SIM card.

Both cards are perfectly recognize in my OnePlus One phone.

If I check for firmware updates it's said "Up to date" : NTG9X50C_12.06.02.00

 

 

Model: MR1100|Nighthawk M1 Mobile Router
Message 3 of 6
Blanca_O
NETGEAR Moderator

Re: Nighthawk M1 - SIM card not compatible ?

Hi nokiahelp

 

Please check your inbox. 

 

Regards, 
Blanca 
Community Team

Message 4 of 6
Blanca_O
NETGEAR Moderator

Re: Nighthawk M1 - SIM card not compatible ?

Hi nokiahelp, 

 

Please check your inbox. 

 

Regards, 
Blanca 
Community Team

Message 5 of 6
nokiahelp
Tutor

Re: Nighthawk M1 - SIM card not compatible ?

@Blanca_O I did other test with the 3 last SIM cards : as they are 4FF, I tested with an adapter* from 4FF to 3FF and they works, so my new 3FF SIM card is the problem. A solution is to purchase a 4FF Free Mobile SIM card + use an adapter.

 

Thanks for your help, problem solved ! Smiley Happy

 

*Yes I hadn't tested with an adapter, so obvious and stupid ^^

View solution in original post

Model: MR1100|Nighthawk M1 Mobile Router
Message 6 of 6
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