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fathobbit's avatar
fathobbit
Star
Apr 16, 2019

2.3.1.44 update preventing connection to xfinity account

I do not have Armor activated but after this update to the new verion I'm not able to connect to Xfinity website using my desktop (ethernet) or from my phone (wifi).  If I disconnect my wifi from phone then everything works fine.  I think even though Armor is not activated some how some of its firewall is blocking access to some sites.

 

ANyone else seeing this issue.  I never had this problem a week ago when everything was working perfectly.

 

 

8 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Apr 17, 2019

    Hi fathobbit,

     

    Welcome to the community!

     

    Are you saying that you're able to access the website on your phone when using mobile data? Are you getting an error message when trying to access the website? If possible, a screenshot would help out a lot.

     

    Dexter

    • fathobbit's avatar
      fathobbit
      Star
      Apr 17, 2019

      Hi Dexter,

       

      I had also opened a support case on the same issue yesterday.  This morning on my phone and desktop, I was able to access xfinity.  I did not change anything at all.  

       

      On the actual error message that you were asking, there was really none, on the phone it will just keep trying to connect, the three dots keep running.  On the desktop it just used to come up with an error page that its was taking too long to connect.

       

      Is there anyway to disable to auto update on the orbi so that these kinds of things doesn't surprise us.

       

      Thanks

      Prem.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Apr 22, 2019

      Hi Prem,

       

      Thanks for responding. Glad to know that you're now able to access the site. There is no option to disable the auto update for Orbi but there should be no site filtering if the Armor feature is not enabled.

       

      Dexter

       

       

  • Bwiemeler's avatar
    Bwiemeler
    Aspirant
    Apr 26, 2019
    Ooma phone is blocked when Netgear Armor is enabled, reconnects when Armor is disables. Is it possible to allow Ooma to function with Armor enabled?
    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Apr 29, 2019

      Hi Bwiemeler, thanks for reaching out. Does Armor show that it is being blocked on the app (Nighthawk/Orbi) or on the Armor portal (armor.netgear.com)? If so, please provide a screenshot since that will help us out a lot.

       

      Dexter