Orbi WiFi 7 RBE973
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Is there Documentation for Bitdefender Netgear Armor?

thisguy
Tutor

Is there Documentation for Bitdefender Netgear Armor?

My firmware is updated to the new version that has the Netgear Armor added as a feature to my Orbi router. I activated that last night. I also installed Bitdefender on my two laptops.

 

I'm not able to find any documentation on how to operate the Netgear Armor. The marketing materials about Armor show me screens that look completely different. My screen looks like this:

snipArmorScreen.png

 

It has been running on my router for exactly 26 hours now. No vulnrability scan has resulted, assuming it might be on auto pilot. I don't seem to have any levers and switches to run operations. There's really nothing that I can see that gives me any sense that it is actually doing something more than what the router has been doing before Netgear Armor was added.

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 1 of 8
thisguy
Tutor

Re: Is there Documentation for Bitdefender Netgear Armor?

UPDATE

Email/support reply from Bitdefender:

 

Thank you for contacting us in regards to this matter.

We truly apologize for the delay in our answer and for the discomfort it has created you.
 
I have looked into the case and it seems that the situation is caused by an issue which has already been acknowledged by our development team. We are currently working on a fix which will be done by means of automatic update and won't require any additional action on your end.
 
Thank you once again for contacting us and have a nice day ahead!
Best regards,
Bitdefender Support Team
Message 2 of 8
thisguy
Tutor

Update on my Armor/Bitdefender case?

Is there any word on when the "situation" caused by an "issue" that has been acknowledged by the Bitdefender development team will be resolved?

 

Thank you for any updates

 

 

-Editor's note: @Dustin_V merged this comment to a related topic by the original poster

Message 3 of 8
DexterJB
NETGEAR Moderator

Re: Is there Documentation for Bitdefender Netgear Armor?

Hi @thisguy,

 

Welcome to the community!

 

Thank you for this since this may be helpful to other users who may experience the same. Please keep us posted if there is any progress/changes.

 

Dexter

Message 4 of 8
Christian_R
NETGEAR Employee Retired

Re: Activate Your Limited Free Trial of Armor on Orbi Today!

Hello thisguy,

 

Thank you for reaching out. We have noticed your recent post and that you have been contacted by BitDefender about the issue. We recommend that you continue to work with Bitdefender for any further updates. 

 

~Christian 

Message 5 of 8
thisguy
Tutor

Re: Is there Documentation for Bitdefender Netgear Armor?

Bitdefender sent me an email the other day. I'm including it below. There was an update and I'm not sure if that solved the problem I was experiencing. It does appear to be working now, however, I'm still not completely satisfied with how the service works.

 

Bitdefender email:

Thank you for getting back to us and for your patience.

 

We are aware that our product can have a lot of improvements as it's a new type of worldwide security and the only way in doing this is by receiving feedback from our customers and we wish to thank you for that.

 

Our development team is working round-the-clock to bring new updates and features to improve customer experience and protection. I would like to thank you for taking the time to share your thoughts. It means a great deal to us because it helps us improve our products and services.


All the best!

 
Kind regards,
Bitdefender Customer Experience Specialist
Message 6 of 8
DexterJB
NETGEAR Moderator

Re: Is there Documentation for Bitdefender Netgear Armor?

Hi thisguy, please let us know what we (NETGEAR) can improve on and also let Bitdefender know, if you are still in correspondence with them, on features that aren't working for you for them to address it on their end.

 

Dexter

Message 7 of 8
thisguy
Tutor

Re: Is there Documentation for Bitdefender Netgear Armor?

One simple improvement Netgear can do for the admin landing page of the Orbi firmware would be to fix the link for Armor. The shield icon appears to be a link, however, nothing happens when you click on it. I've used a few browsers to see if it was an issue with crossbrowser compatability or popup blocking but same result on IE, Edge, Chrome and Firefox. From a user perspective, it makes me think somethings wrong on my end or your end. I can't even assume what's going on. Consider doing something similar to what you do with Circle - link to a product page or link to the armor.netgear.com landing page - which I think would be a better idea because it is buried in the Bitdefender client software on users machines.

 

I'll post more feedback later. I need to figure out how to articulate it.

Message 8 of 8
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