Netgear Armor doesn't show my router

Question

Hello,&nbsp;I went to check out Netgear Armor's website, and when I signed into my Netgear account, it doesn't show my XR500 router appear. It says "No routers associated with this account."&nbsp;So, I went to my Nighthawk app on my phone, and verified it was the same account I just used on the website by logging in and out.&nbsp;Thinking maybe my router wasn't registered, I went into Router Settings in the Nighthawk app and it says "Product registered" at the bottom.&nbsp;Any idea why Netgear's Armor website doesn't show my router appear?

Christian_R · Answer

Hello shanafan,&nbsp;

&nbsp;

May you let us know where you purchased your subscription from? (Nighthawk app, website, etc.)

&nbsp;

Christian&nbsp;

shanafan · Answer

Thanks Christian. I can’t do anything because it doesn’t see my router so I can’t add the subscription to a device.Unless I need to buy a subscription first under My Subscriptions on the left?

shanafan · Answer

Here is a screenshot of an error I get when I try to activate Netgear Armor.

Christian_R · Answer

Hi shanafan,&nbsp;

&nbsp;

Can you clarify if you purchased a subscription or not. If so, from where? Or are you attempting to activate the NETGEAR Armor trial?&nbsp;

&nbsp;

Thanks,

Christian&nbsp;

shanafan · Answer

I would like to do a trial, but I don't see the option.&nbsp;Here are my steps:1. Go to armor.netgear.com2. Click Buy Now under the Nighthawk router picture3. It goes to the Bitdefender store and it wants me to enter all my payment information and then click on Confirm Order.&nbsp;How would I know I am getting the trial before clicking on Confirm Order?

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Netgear Armor doesn't show my router

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