Netgear Armor doesn't show my router

[shanafan]

Hello,

I went to check out Netgear Armor's website, and when I signed into my Netgear account, it doesn't show my XR500 router appear. It says "No routers associated with this account."

So, I went to my Nighthawk app on my phone, and verified it was the same account I just used on the website by logging in and out.

Thinking maybe my router wasn't registered, I went into Router Settings in the Nighthawk app and it says "Product registered" at the bottom.

Any idea why Netgear's Armor website doesn't show my router appear?

[Christian_R]

Hello shanafan, 

May you let us know where you purchased your subscription from? (Nighthawk app, website, etc.)

Christian 

[shanafan]

Thanks Christian. I can’t do anything because it doesn’t see my router so I can’t add the subscription to a device.

Unless I need to buy a subscription first under My Subscriptions on the left?

[shanafan]

Here is a screenshot of an error I get when I try to activate Netgear Armor.

[Christian_R]

Hi shanafan, 

Can you clarify if you purchased a subscription or not. If so, from where? Or are you attempting to activate the NETGEAR Armor trial? 

Thanks,

Christian 

[shanafan]

I would like to do a trial, but I don't see the option.

Here are my steps:

1. Go to armor.netgear.com

2. Click Buy Now under the Nighthawk router picture

3. It goes to the Bitdefender store and it wants me to enter all my payment information and then click on Confirm Order.

How would I know I am getting the trial before clicking on Confirm Order?

[Christian_R]

Hi Shanafan,

You will need use the Nighthawk app to activate Armor. I've provided details for that in the link below. However, you have an XR500 as stated in your original post and the XR500 currently does not support NETGEAR Armor. I have also included a link providing a list of routers that currently support NETGEAR Armor. 

https://kb.netgear.com/000059442/How-do-I-activate-NETGEAR-Armor-using-the-Nighthawk-app

https://kb.netgear.com/000061281/Which-products-support-NETGEAR-Armor

Christian 

[shanafan]

Ah, thanks Christian! That answers my question then (as far as the XR500 not working with Netgear Armor)

[Christian_R]

Happy to help! 

Best,

Christian