Orbi App - in app purchase of Armor not working

[CJGUK]

Hi there I need to renew my subscription to Armor - trying to do this in the App and the radio button to accept Ts&Cs is not enabled so cannot complete.  Buying on website is 2x the price.

Using iPhone 12 on IoS 15.0.2 

Any ideas welcome as to why this isn't working?

[El_Arte · Accepted solution]

It turns it’s a UX issue. When using PayPal, the T&C checkbox doesn’t become clickable until AFTER you go through the PayPal checkout process.

[FURRYe38]

To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process.
Click on: My Support---->Contact Support---->Get help with my subscription service

That's going to be your best bet. 

Potentially @ChristineT  and  @DarrenM can help 

[El_Arte]

Same thing here, T&C checkbox cannot be checked, so cannot subscribe. iPhone 12 as well.

[Blanca_O]

Hi @CJGUK and @El_Arte

Are you still experiencing this?

Please check if you have the latest version of the Orbi app. Here's a reference of How do I purchase NETGEAR Armor using the Nighthawk or Orbi app?

Regards,
Blanca
Community Team

[El_Arte · Accepted solution]

It turns it’s a UX issue. When using PayPal, the T&C checkbox doesn’t become clickable until AFTER you go through the PayPal checkout process.

[Blanca_O]

Hi @El_Arte

Thank you for sharing this information. 

Regards,
Blanca
Community Team