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Solved
Orbi App - in app purchase of Armor not working
Hi there I need to renew my subscription to Armor - trying to do this in the App and the radio button to accept Ts&Cs is not enabled so cannot complete. Buying on website is 2x the price.
Using iPhone 12 on IoS 15.0.2
Any ideas welcome as to why this isn't working?
- It turns it’s a UX issue. When using PayPal, the T&C checkbox doesn’t become clickable until AFTER you go through the PayPal checkout process.
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To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process.
Click on: My Support---->Contact Support---->Get help with my subscription serviceThat's going to be your best bet.
Potentially ChristineT and @DarrenM can help
- Same thing here, T&C checkbox cannot be checked, so cannot subscribe. iPhone 12 as well.
Are you still experiencing this?
Please check if you have the latest version of the Orbi app. Here's a reference of How do I purchase NETGEAR Armor using the Nighthawk or Orbi app?
Regards,
Blanca
Community Team- It turns it’s a UX issue. When using PayPal, the T&C checkbox doesn’t become clickable until AFTER you go through the PayPal checkout process.
