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Orbi rbs750 app shows armor inactive

Jjersey63
Apprentice

Orbi rbs750 app shows armor inactive

However, http site http://10.0.0.1/start.htm shows active - can't turn it off because app won't install it gives an error?

Message 1 of 8
Christian_R
NETGEAR Employee Retired

Re: Orbi rbs750 app shows armor inactive

Hello Jjersey63, 

 

May you provide a screenshot of the error when you attempt to install the Orbi app.

 

Christian 

Message 2 of 8
Jjersey63
Apprentice

Re: Orbi rbs750 app shows armor inactive

The app works fine, I think the issue is armor thinks I am active so on the app I can't activate because it's already active.  I am not sure why the app thinks it's not installed.  I can see on the armor site that it sees my router and appears to be active?  So how do I get the app to activate if it's already active? I want the ability to turn on and off.

Message 3 of 8
Christian_R
NETGEAR Employee Retired

Re: Orbi rbs750 app shows armor inactive

Hi Jjesery63, 

 

May you reinstall the Orbi app and let us know if your issue persists. If so, please provide me with your email address and serial number.

 

Christian 

Message 4 of 8
Jjersey63
Apprentice

Re: Orbi rbs750 app shows armor inactive

Ok well for some reason it's activated but I want to turn it off and it won't, if times out.

 

any ideas?

Message 5 of 8
Christian_R
NETGEAR Employee Retired

Re: Orbi rbs750 app shows armor inactive

Hi Jjersey63, 

 

Please refer to the article below on how to disable Armor using the Orbi app. You may need to reinstall the Orbi app.

 

https://kb.netgear.com/000060900/How-do-I-turn-NETGEAR-Armor-on-or-off-using-the-Nighthawk-or-Orbi-a...

 

Christian 

Message 6 of 8
Jjersey63
Apprentice

Re: Orbi rbs750 app shows armor inactive

Yeah, it doesn't work - it times out.  I've tried to reinstall but same result.  Does something have to happen on the backend?

 

 


@Christian_R wrote:

Hi Jjersey63, 

 

Please refer to the article below on how to disable Armor using the Orbi app. You may need to reinstall the Orbi app.

 

https://kb.netgear.com/000060900/How-do-I-turn-NETGEAR-Armor-on-or-off-using-the-Nighthawk-or-Orbi-a...

 

Christian 



@Christian_R wrote:

Hi Jjersey63, 

 

Please refer to the article below on how to disable Armor using the Orbi app. You may need to reinstall the Orbi app.

 

https://kb.netgear.com/000060900/How-do-I-turn-NETGEAR-Armor-on-or-off-using-the-Nighthawk-or-Orbi-a...

 

Christian 


 

Message 7 of 8
Jjersey63
Apprentice

Re: Orbi rbs750 app shows armor inactive

Ok, so I was going to post a screen shot, but now it turned off.  Go figure.

Message 8 of 8
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