Orbi rbs750 app shows armor inactive

[Jjersey63]

However, http site http://10.0.0.1/start.htm shows active - can't turn it off because app won't install it gives an error?

[Christian_R]

Hello Jjersey63, 

May you provide a screenshot of the error when you attempt to install the Orbi app.

Christian 

[Jjersey63]

The app works fine, I think the issue is armor thinks I am active so on the app I can't activate because it's already active.  I am not sure why the app thinks it's not installed.  I can see on the armor site that it sees my router and appears to be active?  So how do I get the app to activate if it's already active? I want the ability to turn on and off.

[Christian_R]

Hi Jjesery63, 

May you reinstall the Orbi app and let us know if your issue persists. If so, please provide me with your email address and serial number.

Christian 

[Jjersey63]

Ok well for some reason it's activated but I want to turn it off and it won't, if times out.

any ideas?

[Christian_R]

Hi Jjersey63, 

Please refer to the article below on how to disable Armor using the Orbi app. You may need to reinstall the Orbi app.

https://kb.netgear.com/000060900/How-do-I-turn-NETGEAR-Armor-on-or-off-using-the-Nighthawk-or-Orbi-a...

Christian 

[Jjersey63]

Yeah, it doesn't work - it times out.  I've tried to reinstall but same result.  Does something have to happen on the backend?

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@Christian_R wrote:

Hi Jjersey63, 

Please refer to the article below on how to disable Armor using the Orbi app. You may need to reinstall the Orbi app.

https://kb.netgear.com/000060900/How-do-I-turn-NETGEAR-Armor-on-or-off-using-the-Nighthawk-or-Orbi-a...

Christian 

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@Christian_R wrote:

Hi Jjersey63, 

Please refer to the article below on how to disable Armor using the Orbi app. You may need to reinstall the Orbi app.

https://kb.netgear.com/000060900/How-do-I-turn-NETGEAR-Armor-on-or-off-using-the-Nighthawk-or-Orbi-a...

Christian 

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[Jjersey63]

Ok, so I was going to post a screen shot, but now it turned off.  Go figure.