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Forum Discussion
Can't add ANY payment methods to account
I know this sounds crazy but I'm seeing others on the forum report the same. I CANNOT add any form of payment to my Netgear account. I have tried via web and via the Insight app. In short, I'm trying...
We apologize for the inconvenience this has caused you. If ever you have already contacted NETGEAR Support, may we know the case number that was provided to you?
Regards,
DaneA
NETGEAR Community Team
- Dane, I don't have an open ticket. I couldn't open one since the subscription for Insight Premium expired, hence my need to buy another credit. I have purchased one from Amazon and I guess they mail it. I'd still like to figure out what's up with my account.
So, I bought the 1 Device Pack on Amazon, got the code delivered 2 days later.....and I can't complete a promo code "purchase" (with the code sent to me, because I still can't add ANY kind of payment method to my account. I even used my kids debit card and it wouldn't work!! This is really frustrating. Any ideas or am I doomed to sit on a phone call and hope someone knows what they're doing? It does shock me how poorly setup the Account Management is for Insight Premium/Pro. You should just be able to activate a code and move on...nothing to do with purchasing anything since I already did this from Amazon! Sigh. --Kirk
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