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Forum Discussion

Bob_Bamburg's avatar
Bob_Bamburg
Guide
Apr 23, 2019

Error Communicating with Device

I was setting up the switch, creating a vlan on port 3, and lost contact with the device.    Could not access it via Web or Cloud interface. After reading some posts in this forum, I removed the ...
Bob_Bamburg's avatar
Bob_Bamburg
Guide
Apr 28, 2019
MrJoshW, When the device was reset and put into a different LAN it did work corectly.
 
    I am sure the problem is a VLAN that was setup on the device but the question is, how to take that VLAN back off of the configuration?
 
When I access the "VLans in Use" in the Cloud Portal, it shows "Device Monitoring info not found."
 
 How does one remove the VLAN configuration from that profile?
MrJoshW's avatar
MrJoshW
NETGEAR Employee Retired
Apr 29, 2019

Hello,

 

Is the device showing online in Insight? What does the cloud LED on the front of the switch show? If the device is reporting offline, you can manage it locally by logging into the switch's local GUI and seeing what VLANS are being monitored as well as verifying if the device is being managed through Insight or local management under the switch's summary screen.

  • Bob_Bamburg's avatar
    Bob_Bamburg
    Guide
    Apr 30, 2019

    The device shows in Insight "Device is disconnected"

    I can't access it locally via the imbeded web as it does not respond.

     

    It replys to a ping for a few times while it is booting then goes away.

     

    • MrJoshW's avatar
      MrJoshW
      NETGEAR Employee Retired
      Apr 30, 2019

      Bob,

       

      Can you attempt to reset the device? Take a paper clip and push the reset button on the switch and wait 20 seconds. Once the switch comes back up, it will download the configuration from Insight. Please let me know if the device becomes responsive after.

       

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