Insight Portal not accessible

[warsawtech]

Anybody else experincing inability to log into the Insight Cloud Portal. Tried different browsers on different computers and No Joy!! On top of that my Instant VPN Client when I opened it this morning showed 3 groups, which one group was one that was deleted 3 weeks ago. What the heck is broken now

@MrJoshW 

[BretD]

Good morning,

The Insight team is aware and are working to resolve this ASAP. Thank you for your patience.

I've placed an alert banner up on the forums here, and will update it as soon as it's resolved.

[ronpetet]

I've not been able to manage any devices for a week or so now. I have a premium account but when I log in, to goes to a landing page asking me to upgrade to premium. The only option I have is manage subscription under basic user and no visibility to devices.

Please advise.

[DaneA]

@ronpetet,

Welcome to the community! 🙂 

It would be best that you open a support ticket with NETGEAR Support here as soon as possible.  

Regards,

DaneA

NETGEAR Community Team