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Retired_Member's avatar
Retired_Member
Nov 25, 2018
Solved

RN 10200 Serialnumber shown is: N0NE000200000 correct is 3ERB49EM00A83; MAC-Address is not correct

I bought the RN10200 over ebay some days ago On the bottom i see Produkt: RN10200 Seriennummer 3ERB49EM00A83 MAC 28:C6:8E:36:FD:45 FW: V 6.1.8 It was bought 2014-12-07 and registered ...
Installation & Upgrade
  • mdgm's avatar
    mdgm
    Nov 26, 2018
    I’m no longer at NETGEAR.

    This is a problem most commonly seen on RN100/RN2120 when updating from pre-6.4.x firmware to 6.4.x or later but it could happen on other updates too.

    This is an easy problem for level 3 to attempt to fix, however as it’s a second hand unit purchasing support wouldn’t be an option.

    It does need to be fixed for you to be able to use ReadyCLOUD.
JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
Nov 27, 2018

Hi Jochen_Dohse,

 

Can you enable the SDM (Secure Diagnostic Mode) on the NAS? We will check if we can apply the fix. You can enable it by going to System > Settings >Support then check the Secure Diagnostic mode. Please PM me the 5-digit code after enabling it.

 

Regards,

Retired_Member's avatar
Retired_Member
Nov 27, 2018

John solved the problem
Many Thanks

Jochen Dohse

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