NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

leeado's avatar
leeado
Aspirant
Jan 01, 2022

RN314 - Fan issues

I powered on my NAS today and I get errors with the fan:
"Fan system is not working" on front page.

No matter which fan profile I choose, it seems to be running at 100% and is quite loud.

I tried disassembling and cleaning the fan.

Any pointers to get my fan back to "quiet"?

"Performance" tab says the fan is at 0 RPM, where is it clearly much higher than that!

Thanks for you help.

6 Replies

Replies have been turned off for this discussion
  • JeraldM's avatar
    JeraldM
    NETGEAR Employee Retired

    leeado

     

    Welcome to the community! 

     

    Were there any events that may have caused the issue like a power outage?

    If possible, kindly PM me the logs to further check on this.

     


    Regards, 

     

    JeraldM

    NETGEAR Community Team

    • leeado's avatar
      leeado
      Aspirant

      Hi, thanks for your response!

      I have my NAS on a regular daily power cycle, so it shuts down every day.

      The only change I recall recently is setting a static IP as I was having DHCP issues.

      Which logs in particular would you like to see?  I would be uncomfortable sending the full set as it gives up too much personal information.

      Again thanks!

      • Sandshark's avatar
        Sandshark
        Sensei

        The tachometer signal from the fan is obviously not working.  That could be the circuit on the NAS, the fan, or even just a bad connection (unlikely unless you did some disassembly).  Assuming you've checked for a bad connection, replacing the fan is the only option, since the motherboard is not repairable.  I'm not familiar with what fan type is in the 314, so you'll have to take a look at the old one to see what you need for a replacement.

    • JeraldM's avatar
      JeraldM
      NETGEAR Employee Retired

      Hi leeado,

       

      Understood, if possible, please PM me the hwmon.log, services.conf, and the status.log.

       

      It's most likely that the issue would be the hardware (as suggested by Sandshark) instead of its software.

       

       

      Regards, 

       

      JeraldM

      NETGEAR Community Team

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More