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Airprint setup

MaryAnnB
Aspirant

Airprint setup

When I try to set up my printer with the Airprint tab it tells me to have Itunes and Adobe reader installed and then refreshed. I have done that, installed most recent firmware, rebooted and that message still comes up. If I push the refresh button, nothing happens.  This is on a desktop with Windows 10.

Message 1 of 11
MaryAnnB
Aspirant

Re: Airprint setup

As a side note, I just had the computer upgraded to Windows 10 from Vista.  I was able to use the Airprint function at tht time. Since the upgrade the error message keeps showing even though I istalled Itunes and Adobe Reader

Message 2 of 11
MaryAnnB
Aspirant

Re: Airprint setup

Update. In reading some past remarks on this I downloaded Bon jour and then when I opened the Airprint in Genie my printer was there! So I checked it and refreshed thinking that now I will be able to print but lo and behold, none of my devices ( Iphone, Ipad) could find my printer! As I said before, it was working fine when I had Vista and now it won't work.  So even though it says that my devices will now connect to the printer, they don't.  Any suggestions??

Message 3 of 11
DexterJB
NETGEAR Moderator

Re: Airprint setup

Hi @MaryAnnB,

 

1. What is the model number and firmware version of your router?

2. Have you tried uninstalling and re-installing the Genie app?

3. Have you tried using another computer that has the Genie app installed?

4. What are the iOS devices that you are trying to use?

5. What is the iOS version of your device?

 

Regards,

 

Dexter

Community Team

Message 4 of 11
MaryAnnB
Aspirant

Re: Airprint setup

Dexter,

 have model N600  WNDR 3400v3

I uninstalled and reinstalled the app, no luck

Have not tried another computer.

Trying to connect to Iphone 6  iOS 10.2.1, haven't upgraded to new version yet.  Also trying to connect with an iPad.

I did upgrade the firmware of the router to the latest version

It worked fine when my computer was using Vista, just had it upgraded to Windows 10.  The printer shows up in the app fine, and I checked it, but my devices that are connected to the wifi are not finding it.

Message 5 of 11
MaryAnnB
Aspirant

Re: Airprint setup

Ok, so I set up the printer with my laptop that has Windows 7, and it worked fine!  My Iphone found the printer and I was able to print. I even uninstalled the printer and reinstalled but didn't change anything.  I can print fine from the computer, and it is listed in the Genie app but by phone can't find it.  Guess I'll have to buy an Airprint printer because I don't want to leave my laptop on.  Don't know if it's some quirky thing with Windows 10 or what, frustrating!!

Message 6 of 11
DexterJB
NETGEAR Moderator

Re: Airprint setup

Hi @MaryAnnB,

 

Please try the following steps and check if it works.

 

1. Go to Control Panel > User Accounts > Manage Windows Credentials
2. Add a Windows Credential
3. Enter the directions to the router and the router's user name and password. See example below:

 

\\readyshare
admin
password

 

4. Click on OK

 

Regards,

 

Dexter

Community Team

Message 7 of 11
MaryAnnB
Aspirant

Re: Airprint setup

I'm sorry Dexter, I don't know what you mean by the "directions to the router".

Message 8 of 11
DexterJB
NETGEAR Moderator

Re: Airprint setup

Hi @MaryAnnB,

 

Use the "\\readyshare" or the router's IP.

 

Regards,

 

Dexter

Community Team

Message 9 of 11
MaryAnnB
Aspirant

Re: Airprint setup

Ok, I did that and still no luck.

Message 10 of 11
DexterJB
NETGEAR Moderator

Re: Airprint setup

Hi @MaryAnnB,

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter
Community Team

Message 11 of 11
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