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Netgear Genie NSIS Error

wgblondel
Aspirant

Netgear Genie NSIS Error

Hi.

 

I try to install Netgear Genie on a Windows 10 64bit machine but the installer won't run.

I downloaded it multiple times from Netgear's website on multiple computer but I have the same error every time.

 

"NSIS Error

 

Installer integrity check has failed. Common causes include incomplete download and damaged media. Contact the installer's author to obtain a new copy."

 

Please fix that.

Model: Genie|Desktop| Mobile| and Product Setup Genie
Message 1 of 11
jpoinpoin
Aspirant

Re: Netgear Genie NSIS Error

Bonjour,

I have the same problem, when the solution?

Model: Genie|Desktop| Mobile| and Product Setup Genie
Message 2 of 11
DexterJB
NETGEAR Moderator

Re: Netgear Genie NSIS Error

Hi @jpoinpoin,

 

Have you tried downloading the installer using another device/computer?

 

Regards,

 

Dexter

Community Team

Message 3 of 11
jpoinpoin
Aspirant

Re: Netgear Genie NSIS Error

Bonjour Dexter,

 

Yes I have tried downloading the installer using another computer and it works.Man Very Happy

But this does not resolve the problem I get on my usual PC (same level of Windows 10 64bits).Man Frustrated

Regards,

Jacques

Message 4 of 11
DexterJB
NETGEAR Moderator

Re: Netgear Genie NSIS Error

Hi @jpoinpoin,

 

Have you tried using that same installer on the computer you are having issues with?

 

Regards,

 

Dexter

Community Team

Message 5 of 11
jpoinpoin
Aspirant

Re: Netgear Genie NSIS Error

Bonjour,
It was the same installer software.
Regards.
Jacques

Message 6 of 11
DexterJB
NETGEAR Moderator

Re: Netgear Genie NSIS Error

Hi @jpoinpoin,

 

Does that mean you were able to install the program successfully on the computer you were having issues with?

 

Regards,

 

Dexter

Community Team

Message 7 of 11
jpoinpoin
Aspirant

Re: Netgear Genie NSIS Error

Bonjour Dexter,

No I try to install Netgear Genie on a my personnal Windows 10 64bit PC but the installer won't run.

If I try to install Netgear Genie on a my wife's Windows 10 64bit LAPTOP the installer run.

Regards.

Jacques

Message 8 of 11
DexterJB
NETGEAR Moderator

Re: Netgear Genie NSIS Error

Hi @jpoinpoin,

 

I see. Please try using the installer linked below.

 

https://drive.google.com/file/d/0Bz-pjmQaYmk6RE94VElpTXRxcE0/view?usp=sharing

 

Regards,

 

Dexter

Community Team

Message 9 of 11
jpoinpoin
Aspirant

Re: Netgear Genie NSIS Error

Bonjour Dexter,

Now I try to install your Netgear Genie version on a my personnal Windows 10 64bit PC and it runs.

But I stay unable to access Netgear parameters on all my computers (I know it's another problem).

Regards.

Jacques

Message 10 of 11
DexterJB
NETGEAR Moderator

Re: Netgear Genie NSIS Error

Hi @jpoinpoin,

 

1. Which functions are not working?

2. Are you getting an error message?

3. Please provide a screenshot if possible.

 

Regards,

 

Dexter

Community Team

Message 11 of 11
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