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Forum Discussion
Netgear Genie Windows won't run
I have downloaded and installed and tried to run Genie on my Windows 10 machine, but alas nothing happens. I get runtime error and it closes the program. Newer Windows 10 machine, completely uptodate. Here is my event viewer log for the error:
Faulting application name: NETGEARGenie.exe, version: 2.4.1.0, time stamp: 0x00030000
Faulting module name: GeniePlugin_Map.dll, version: 0.0.0.0, time stamp: 0x06034518
Exception code: 0xc0000005
Fault offset: 0x00286621
Faulting process id: 0x282c
Faulting application start time: 0x01d25270ca350ae9
Faulting application path: C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe
Faulting module path: C:\Program Files (x86)\NETGEAR Genie\bin\GeniePlugin_Map.dll
Report Id: 2607016a-83c4-4329-a712-f94e6ef26b92
Faulting package full name:
Faulting package-relative application ID:
3 Replies
Do you have another Windows account by any chance?
My genie (different version) blows up in one user but works in another.
These might be informative:
netgear genie not compatible with windows 10? - NETGEAR Communities
Genie and Windows 10 - NETGEAR Communities
As the Netgear Genie Windows 10 search shows, there are more where those came from.
Thank you for the suggestion. I have my standard login ID which is set as a standard user (for security). I tried to run Genie with the 'Run as Administrator' option on right-click...low and behold it works! Still aggravating that I have to do that.
EDIT: I downloaded the latest version straight from netgear site and yet, when I get to the router settings page, there is no drop down for remote like in the video.
Hmm. Gets even more confusing.
Your message prompted me to upgrade to the newer Windows genie.
That seems to work. Today at least.
