Netgear Genie message: has stopped working on windows 7

[GoldBeachBiker]

Anyone run into a message from Windows that Genie has stoppd working and check online for solutions:

Details ...

Problem signature:
Problem Event Name: APPCRASH
Application Name: NETGEARGenie.exe
Application Version: 2.4.1.0
Application Timestamp: 00030000
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 706e7075
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I think my router has hit the dust.

[DexterJB]

Hi @GoldBeachBiker,

1. What is the firmware version of the router?

2. What is the app/program version that you have installed?

3. Please try uninstalling and re-installing the app.

4. Does the issue persist on your other devices?

Regards,

Dexter

Community Team

[DexterJB]

Hi @GoldBeachBiker,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team

[GoldBeachBiker]

The router is excellent!  I am quite satisfied with it.  The Genie is a hopelessly ineffective and poorly constructed piece of software.  Nothing but problems with it.  I would encourage you to visit the reams of comments on various threads (including this one) showing displeasure with it.  Netgear can do better.  Your IT people can do better, one would think.

[WolfenR]

Hi and hope someone can help.

As with loads of others I'm getting the message 'Netgear Genie has stopped working'. 

I have:

Win 7 64Bit (Desktop)

Router firmware V1.0.1.40

Kaspersky Internet Security (Genie stops whether or not KIS is running or protection paused)

Netgear Genie has been on my PC for several years, mostly working fine but only recently has stopped working as soon as I launch it.

I have uninstalled and re-installed Genie several times and the Genie software is the latest that is available from Netgear.

Any clues?

My thanks

[DexterJB]

Hi all,

This may be an incompatibility issue with some updates with the operating system and the Genie program since engineering focus has shifted to the mobile apps (Android and iOS). We recommend using the mobile apps instead for the moment.

Regards,

Dexter

Community Team