The android version of the Nighthawk app isn't connecting to the CAX80 Router. Whenever you try and login it says the router is unreachable despite it actually finding the router on first launch where it shows "We've Connected to your Nighthawk.
When you go past that screen to the Dashboard, it asks you to login and it says the router is unreachable.
I tried the iOS app and it works fine and I even used the web browser with success.
The iOS app works just fine so it has nothing to do with the firmware. Others seems to have reported a similar problem as well and they're on the stock firmware.
The support team provided me a firmware 5.1.1.2 to fix the issue with 5g connectivity on xfinity / comcast however ever since that day, specifically, the Android app will not connect to the router. iOS works just fine as does the web so I don't know what's different inside the Android app that would not allow it to connect.
I've tried uninstalling, clearing the cache and data in the settings, and all the usual debugging steps for an android app and nothing works.
The support team provided me a firmware 5.1.1.2 to fix the issue with 5g connectivity on xfinity / comcast however ever since that day, specifically, the Android app will not connect to the router. iOS works just fine as does the web so I don't know what's different inside the Android app that would not allow it to connect.
I've tried uninstalling, clearing the cache and data in the settings, and all the usual debugging steps for an android app and nothing works.
Recommend you try the community section dedicated to the Nighthawk Application here:
The support team provided me a firmware 5.1.1.2 to fix the issue with 5g connectivity on xfinity / comcast however ever since that day, specifically, the Android app will not connect to the router. iOS works just fine as does the web so I don't know what's different inside the Android app that would not allow it to connect.
I've tried uninstalling, clearing the cache and data in the settings, and all the usual debugging steps for an android app and nothing works.
So it's possible that the NH app SW hasn't caught up to support this newer beta FW version for the CAX80 that NG gave you. SW and the FW seem to have ties to versions and such to work together.
I recommend keeping in contact with NG support to let them know what your seeing. I presume once the beta FW for the CAX80 has been marked stable and heads towards release, the NH app team will get both Apple and Android apps updated to fully support it. Give it some time.
