Reply
Highlighted
Aspirant

Nighthawk App not retaining Saved device names

I have an R6020 AC750 WiFi Router and I run the Nighthawk App on my Nokia phone (Android 10). There are 2-3 devices that always show up in the Device Manager as "Unknown". I have identified what these devices are and EDITED and SAVED their Names in the App, but the edits are not being retained, if I close the App and reopen it, those devices are back to "Unknown". As far as I know the App is the latest version - V2.6.4.1264  Anybody know anything about this issues ?

Message 1 of 4
Highlighted
NETGEAR Moderator

Re: Nighthawk App not retaining Saved device names

Hi Shane-Woodend, 

 

May you reinstall the Nighthawk app and power cycle your router.

 

Christian 

Message 2 of 4
Highlighted
Aspirant

Re: Nighthawk App not retaining Saved device names

Thanks for your suggestion, just finished going through that process, unfortunately it did not make any difference at all.

Message 3 of 4
Highlighted
NETGEAR Moderator

Re: Nighthawk App not retaining Saved device names

Hi Shane-Woodend, 

 

Thanks for confirming. May you access the router's admin page by visiting http://www.routerlogin.net/ using a web browser. Please let me know if you're able to edit the attached devices list using the admin page. 

 

Christian 

Message 4 of 4
Discussion stats
  • 3 replies
  • 255 views
  • 0 kudos
  • 2 in conversation
Announcements