Reply

Pause internet blocked all internet

Mikemilleriu
Follower

Pause internet blocked all internet

Last night I paused internet on one device using the Netgear Genie app on my phone.  It completely blocked all internet to all devices, including the phone I did it on.  Since it will not connect to the wifi, I cannot log in to change the settings back or use the wifi for anything.  How do I reverse this action?  Will doing a factory reset on the router clear this?

Message 1 of 3

Accepted Solutions
DexterJB
NETGEAR Moderator

Re: Pause internet blocked all internet

Hi @Mikemilleriu,

 

Welcome to the community!

 

Yes, resetting the router will reverse that as well as clear all your settings. Instead, you can try accessing the router UI and disable the Access Control feature. Here is the link to access the router UI and go to Advanced > Security > Access Control.

 

Regards,

 

Dexter

Community Team

View solution in original post

Message 2 of 3

All Replies
DexterJB
NETGEAR Moderator

Re: Pause internet blocked all internet

Hi @Mikemilleriu,

 

Welcome to the community!

 

Yes, resetting the router will reverse that as well as clear all your settings. Instead, you can try accessing the router UI and disable the Access Control feature. Here is the link to access the router UI and go to Advanced > Security > Access Control.

 

Regards,

 

Dexter

Community Team

Message 2 of 3
DexterJB
NETGEAR Moderator

Re: Pause internet blocked all internet

Hi @Mikemilleriu,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 3 of 3
Top Contributors
Discussion stats
  • 2 replies
  • 9369 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 6E