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Forum Discussion
RAXE500 mobile app shows Internet Offline
This recently started happening to me last night.
I have the RAXE500 since Jan 2022, and haven't had any issues until last night. My TV kept disconnecting from the wifi, my sons Nintendo Switch's connectivity started slowing down. I checked the mobile app and it shows Internet as offline, then a few minutes later it went to online, then back to offline.
I rebooted the router, still same issue. Then I rebooted the Frontier ONT, that helped for about a few hours then the router went back to displaying offline, then online, then offline.
I tried rebooting the Frontier ONT again, this time to no avail. It just keeps going into an offline, online, offline cycle.
While the mobile app tells me that its offline, I however can access the Internet using hardwire as well as wireless. The only issue I have is my smart TV will not connect to the wifi and it is slow for gaming.
My download/upload speed from Frontier is supposed to be 500/500MB, I am currently getting 500MB/4MB.
2 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What CAT# LAN cable are you using between the router and ONT? CAT6A STP is recommended.
What mobile platform are you using? Apple or Android?
FYI:
Ensure Local Network is enabled on Apple Devices:
Does the Internet LED on the RAXE appear AMBER when this happens?
What Firmware version is currently loaded? V1.0.10.82_2.0.39
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Frontier FIOS. The back of the ONT says GPON ONT Model: FOG421What CAT# LAN cable are you using between the router and ONT? CAT6A STP is recommended. I am using CAT6A.
What mobile platform are you using? Apple or Android? Android
FYI:
Ensure Local Network is enabled on Apple Devices:
Does the Internet LED on the RAXE appear AMBER when this happens? All white lights, no amber or red lights.
