Orbi WiFi 7 RBE973
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unknown iphone on list of devices and wont pause

shadowripper
Aspirant

unknown iphone on list of devices and wont pause

On my app, it shows 9 devices,  one shows an unknown iphone but when I pause it,  the slider wont stay on pause, it keeps sliding back to resumed.    when I open my app on my computer to look, there is an iphone there as well and when I click to block it, it wont block it.   

 

thanks

Model: R7800|Nighthawk X4S AC2600 Wifi Router
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DexterJB
NETGEAR Moderator

Re: unknown iphone on list of devices and wont pause

Hi @shadowripper, welcome to the community! Does the device show up on the router UI? What is the firmware version of the router?

 

Dexter

Message 2 of 5
shadowripper
Aspirant

Re: unknown iphone on list of devices and wont pause

Hi Dexter.  thank you for replying

 

yes, the device is on the router UI as well as the Night hawk app.    My version is 2.4.54

Message 3 of 5
DexterJB
NETGEAR Moderator

Re: unknown iphone on list of devices and wont pause

Hi @shadowripper, if it is an option, you can try changing the wireless password for your network and reconnect only your known devices then check if the iPhone will remain as an attached device.

 

Dexter

Message 4 of 5
shadowripper
Aspirant

Re: unknown iphone on list of devices and wont pause

thanks

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