We left for a short weekend getaway to find our internet was not working. We unplugged/plugged the modem and MR60 router and those fired up and worked just fine. I noticed two of the satellites had amber lights and the other had a flashing white light that would not stop or change pace.....just a continuous steady white flash even after numerous resets.
I called Netgear support and of course, only having the system just over a year it is out of warranty. They offered to help me free of charge, but if they were able to fix my problem, I would then have to purchase a 3 month support contract?! Whatever, so I agreed. Long story short, after many cookie cutter procedures to isolate the problem it turns out one of my satellites is bricked (the one blinking white). I asked the support tech what can be done. He said replace it. Got it. He was not able to help me with the amber lights on the other 2 units, although, even amber, were delivering internet on their wired connections. He told me that he suspected the satellites would eventually change back to blue as they are in working order, but that was only a hopeful wish. None of the satellites show up on the app anymore either. They do however show up on the web page. He said he would check back in a couple days to see if everything is back to normal after I did not agree the issues were resolved as he still tried to sell me the contract. Nice enough guy, but my issues were not resolved and he still tried to sell me this support contract. I am beginning to think Netgear is heading in the wrong direction here.
Also, I spent 4 hours today, fixing the satellite the technician told me to replace. I used a guide posted by "Stocker" here on the forum. I re-flashed the bricked unit with the same firmware as the other two and wow, a working satellite, and $130 in savings. At this point the support contract is a total joke. Nice enough technician; just being honest.
Enough of that. Here is my current situation. I now have:
-A working MR60 with a blue light.
-3 working MS60 satellites with amber lights that do not show up on the Nighthawk app.
My suspicion is that my hardware decided to upgrade and one of the units was "bricked" in the process.
Does anybody have a solution for this? I suspect it is something Netgear will have to fix on their end as far as software goes. Should I roll back firmware? Does anyone know a good combination of firmware. I don't remember or even knew at any point what versions or combos were working well together.
Thanks.
