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HamishRM's avatar
HamishRM
Follower
Jan 13, 2016

EX3700 fails to setup properly using WPS button

Hi there,

 

I have a new EX3700 to extend an existing network.

 

My existing network has 20 devices connected, all working fine (when they connect).

 

Security is via a Thompson TG585 Wifi ADSL Router.

 

I first setup the EX3700 using the WPS button - and it seemed to setup correctly; but then when any device connected to it, it could not access the internet.

 

It is running at 2.4GHz, with WPA-PSK setup.

 

When I try to access the new "network: from an iPad, it says my password is incorrect - yet it is clearly the same password as the original Thompson Router, and it was setup by WPS. What's going on?

 

When I set the extended up manually, a very similar problem - except manually entering a password allows the iPad to "connect" to the extender, but no further.

 

Any suggestions?

 

Do the security modes, and asswords need to be exactly the same? Is there a known problem from Apple devices accessing the extenders?

 

thanks, Ham,

Hardware
Installation
Security
Troubleshooting

1 Reply

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jan 14, 2016

    Hello HamishRm

     

    I would keep the security types and same and the passwords. Have you tried to use WPA2 and also you may want to remove all security to run a test to see if everything will connect and work this will narrow down if its a issue with the security type. Also you may want to clear out the save networks on the Ipad then connect agian.

     

    DarrenM