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Forum Discussion

ordendivino's avatar
ordendivino
Aspirant
Aug 04, 2016
Solved

Modem for internet was changed, i reset to factory my 2700, but still see as an internet connection

Internet company changed the modem. I reset to factory settings the Ex2700. Modem does not have WPS button to easily connect.  When I revise the available internet connections the Ext with the old modem's name is still there.  How do I connect the Ex2700 to my new modem without wps?

  • Hello ordendivino

     

    When factory resetting the device make sure you are holding down the reset button for at least 10 seconds.

     

    DarrenM

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello ordendivino

     

    When factory resetting the device make sure you are holding down the reset button for at least 10 seconds.

     

    DarrenM

    • ordendivino's avatar
      ordendivino
      Aspirant

      Thanks!!! I then installed the genie and was able to connect the extender!