NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

OddMolly's avatar
OddMolly
Aspirant
Oct 17, 2015
Solved

WN2000RPTvs3 no reconnection to mobile

I installed a WN2000RPT (vs3) N300 WiFi extender some days ago and the installation worked fine and so did the extender, which connected perfectly to the base WiFi. All mobiles, computers etc connected to the extended WiFi and internet with good speed and strong signal.

 

BUT, when I go to work and come back my mobile cannot connect to the extended WiFi (but to the base WiFi). I get an error message on the mobile saying the 'Connetion is slow' etc. All four LEDs on the front are green (WPS and the three on top). The WiFi signal from the base router is strong at the extender and the WiFi signal from the extender is very strong. After the unsuccessful trial to reconnect to the extender WiFi the WiFi connection to other devices seems to go down too, and the lowest of the three top LEDs (PC to Extender) turns off. If i now restart the extender all devices connects again automatically, with good speed and strong signal, and stay connected until I come back from work the next day. 

 

I don't have this problem with other WiFi's. Anyone who knows a solution?

Troubleshooting
  • nhann's avatar
    nhann
    Oct 19, 2015

    Thanks for the clarification OddMolly.

     

    Can you please try setting the network to a different Security mode?

    For example, try No Security then WPA2 (switch to this if you are currently on WEP)

6 Replies

  • nhann's avatar
    nhann
    NETGEAR Employee Retired
    Oct 19, 2015

    Hi OddMolly,

     

    Can you please confirm your WN2000RPT firmware version and if it is updated to latest firmware?
    http://support.netgear.com/product/WN2000RPTv3

     

    Which router is connected to the extender?
    Is the router also updated?

    Which mobile device are you connecting to the network?

    Thank you

    • OddMolly's avatar
      OddMolly
      Aspirant
      Oct 19, 2015

      Hi nhann

       

      Firmware vs is 1.0.0.24 which I understand is the newest. Yesterday I double checked all WiFi settings etc of the extender, and they are all set as recommended in the User Manual.

       

       

      The extender is connected by WiFi to an Inteno DG150 router, which according to the manual can do:

      • 802.11b/g/n 2x2 WiFi supports up to 300 Mbps transmission rate
      • Secure transmitting encryption by either 802.1x;WEP; WEP2; WPA; WPA2; TKIP; AES; 802.11i

       

      The router is almost brand new and should be updated by the internet provider (I have no access to it) - it works fine with all other WiFi and WAN/LAN connected devices (Samsung GT-I9195 mobile w Android 4.4.2, Huawei phones with Android, Samsung Tab 4 with Android, Xbox One, HP and Dell computers).

      The mobile I have (had?, see below) problems with is the Samsung GT-I9195 mobile w Android 4.4.2.

       

      Yesterday, I turned off and restarted all units connected to the incoming optical fiber. From the gateway (Allied Telesis iMG1525RF), to the Inteno router, to the Netgear extender, and finally my Samsung phone. And - the Samsung phone did reconnect to the extender when I came how from work today, just as I like it to do. I hope it works tomorrow too.

      • nhann's avatar
        nhann
        NETGEAR Employee Retired
        Oct 19, 2015

        Thanks for the clarification OddMolly.

         

        Can you please try setting the network to a different Security mode?

        For example, try No Security then WPA2 (switch to this if you are currently on WEP)