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Apple devices stop working on my Netgear 5hz WiFi network
This same problem is happening with my brand new XR500, as it did with my old R7000, and only affects Apple devices in my household - iPhone X, iPhone 8 and Apple TV 4K.
Basically, when I set up both my XR500 as I did with my old R7000, I have no "custom settings". I renamed the WiFi, gave it a unique password, and that's pretty much it. No port forwarding, no static routes, etc.
I will connect the Apple devices to the 5hz network, but in about day's time, the devices will stop getting data while on the network's 5hz connection - 2.4hz connection would still work. On my PC and consoles, the 5hz connection works, but just not on my Apple devices. I would have to delete the WiFi connection on the iPhone, restart the iPhone, reset network settings, and then connect back to the 5hz connection and it would work again.
I did some reading on this forum, and one poster said enabling the IPv6 to auto-detect on my router would fix that. Well, I did that tonight and we'll see tomorrow how the results go. In the meantime however, anyone have any other ideas? Why are my Apple devices losing the connection to my 5hz network?
Thanks!
Router: Netgear Nighthawk Pro Gaming XR500 Router
Firmware: XR500 V2.3.2.40
Just thought I would provide an update, and give thanks for all the assistance.
I unplugged the Comcast router for my home security since June, and haven't had any network issues. So, that was definitely the culprit.
I finally had Comcast come out to investigate the issue. The tech was very helpful, and decided the simple solution was to replace their router. So, I have a new router from Comcast for my home security, wired to my XR500. It has been plugged in since Sunday, and no network issues so far. So, seems like the original router from Comcast was defective!
All is good!
32 Replies
No more ideas off the top of my head but let us know if enabling IPv6 helps because that would be useful to know for future reference.
Didn't work when I got home. Going to try the poster's below ideas. Thanks for the help though!
If changing IPv6 doesn't resolve this for you, can try this:
Advanced Wireless Settings both 2.4GHz and 5GHz changed CTS/RTS Threshold to 2307. Change preamble modes to long preamble, and Set 20/40Mhz Coexistence to 40Mhz only.
Have you updated the iOS as well? I see v12.3.1 is available for iphone and on a iPad I use.
I'm on 12.3.1 :smileyhappy:
Glad they got it working. Mark your post as solved so others will know.
Enjoy. :smileywink:
