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Failed firmware update and now can’t factory reset

Wiitigo11
Aspirant

Failed firmware update and now can’t factory reset

So I’m at a loss, I could t get DumaOS working for the longest time and happened to see a firmware update. Since I couldn’t remember my password I figured I’d just restore to factory settings and go from there. Everything was working fine, setting up new password, getting the Wi-Fi up and running and then it came to updating the firmware. I said yes for it to do so, well somewhere in the process it failed. I tried to do a factory reset again and the red power led goes blank. Tried to do a 30-30-30 and I get the white flashing led telling me that the firmware is corrupted but I still can’t reset the router... I’m at a loss as what to do next. Any help or ideas would be greatly appreciated esp since it’s Labor Day weekend.
Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 5
plemans
Guru

Re: Failed firmware update and now can’t factory reset

You can try recoving it via tftp. 

are you on windows? if so, follow this guide

https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP

 

just make sure you enable tftp 

https://www.thewindowsclub.com/enable-tftp-windows-10

 

and here's a video walk through. 

https://www.youtube.com/watch?v=R9DLrLQrpaw

 

and if that doesn't work, you can try using nmrpflash

https://github.com/jclehner/nmrpflash

Message 2 of 5
Netduma-Fraser
NetDuma Partner

Re: Failed firmware update and now can’t factory reset

Were you doing the setup wizard/update via WiFi by any chance? Good advice above to try and get it working again.
Message 3 of 5
Wiitigo11
Aspirant

Re: Failed firmware update and now can’t factory reset

So I’ve tried all the suggestions that I can find including the tftpd64.exe. Couldn’t get it to work at first had to have the power led on the router blinking white before an transfer would take place. Seemed like I did get the new firmware on the router but it still is bricked. Going to try and put an older firmware on it and see if that works.

Only thing I haven’t tried is the nmprflash method and that might be a bit beyond me.

The firmware update the got corrupted was done within DumaOS hard wired to the router. I still don’t see how a firmware update can so thoroughly damage something. Just frustrated at this point with a $250 brick that I can’t us for tv, internet or my house security...🤷‍♂️
Message 4 of 5
Netduma-Fraser
NetDuma Partner

Re: Failed firmware update and now can’t factory reset

Before you did the 30-30-30 which I would necessarily recommend did you still have access to the interface? If you refreshed could you proceed? Once you've done TFTP see if you can access via 192.168.1.1 not routerlogin.net if you can't then just hold the reset button for 30 seconds, wait 2 minutes then try to access. The nmpr method is basically the same as what you did with TFTP, the instructions on the page should be okay to follow.
Message 5 of 5
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