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droesw's avatar
droesw
Guide
Jun 23, 2019

Latency on Xbox One S test higher on new replacement XR500 than previous

I recently received a replacemnet XR500 because my previous on was having issues. I've been told it's not the most accurate thing, but I have been running some speeds tests also off of my xbox one through ethernet, in addition to regular tests on the computer, also by ethernet. I noticed since first starting to use that the latency number through that test is about 10 ms higher than it was on the previous XR500 I had. I used to get around 60 ms latency but the new one usually gives me around 70 ms. Even after noticing this I switched back to the old modem to run the test and got about 60 like normal. Then I hooked the new one back up and got about 70 again. Then I switched them around like that again and still got about 10 ms higher on the new one. I've been playing around 5 days since getting the new one and the latency number still hasn't gone back to what I used to get. I also run tests on speedtest but on there I get about the same ping that I used to get, being about 11 ms. Also I tried factory resetting both the router and the xbox itself, but still hasn't changed anything.                  Any Ideas? Like I said I know this isn't regarded as a very accurate test but the fact that I've put them side by side at the same time and get noticeably different results on my new replacement router  has me concerned that I'm getting worse latency than I should be with this new one.                    

16 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What Firmware is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

     

    If switching modems around changes the ping, then it would be a modem issue. 

    • droesw's avatar
      droesw
      Guide

      The most recent firmware, V2.3.2.40 .     And I don't know if I typed the description wrong but I'm not switching between modems. I'm switching between XR500 routers. I had to get a replacement XR500 but the new one is constantly giving me a higher latency result than the old one. I got the modem from my isp spectrum. It is a docsis 3.1 and it's model is Ubee e31u2v1.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        What are your pingplotter.com test results with a PC directly connected to the ISP modem, then connected thru the XR router?