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My XR500 LED’s white but no internet connection

NanaO
Aspirant

My XR500 LED’s white but no internet connection

I had issues with my geo-filtering so I decided to do a factory reset on my router. Now I can’t get past through the config stage and it won’t detect an active internet connection.
Message 1 of 21
Netduma-Fraser
NetDuma Partner

Re: My XR500 LED’s white but no internet connection

Skip through the wizard, reboot the modem, wait 2 minutes then reboot the XR, wait 4 minutes and see if it gets internet then
Message 2 of 21
NanaO
Aspirant

Re: My XR500 LED’s white but no internet connection

All the options I have requires an active connection, there’s nothing that can be skipped
Message 3 of 21
FURRYe38
Guru

Re: My XR500 LED’s white but no internet connection

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

 

Has a power off for 1 minute then back ON with the ISP modem and router been performed?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

Message 4 of 21
NanaO
Aspirant

Re: My XR500 LED’s white but no internet connection

Will it be possible to roll back the firmware on this router? i'm on the latest update. I don't get why i need an active connection to set it up. I've seen a lot of reviews and they aren't good at all. Honestly i've tried everything possible known to man. 

Message 5 of 21
FURRYe38
Guru

Re: My XR500 LED’s white but no internet connection

You don't need an active ISP connect if you want to setup the router OFFLINE from the ISP modem. You can set it up and get it setup, then power OFF the ISP modem and connect the router to the ISP modem. Power ON the ISP modem. Internet LED should turn WHITE, if not, reboot the XR router once. 

 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

 

Message 6 of 21
NanaO
Aspirant

Re: My XR500 LED’s white but no internet connection

I’m running the latest firmware I know that for sure, but I can’t check the firmware since I can’t access the site.
Model: Huawei HG8245H5
ISP: Vodafone Ghana
Message 7 of 21
NanaO
Aspirant

Re: My XR500 LED’s white but no internet connection

From the options I have I can’t set it up without internet. If I can can you explain in layman terms
Message 8 of 21
FURRYe38
Guru

Re: My XR500 LED’s white but no internet connection

Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
https://kb.netgear.com/20927/How-do-I-change-my-NETGEAR-router-to-AP-mode
Try option #2 first...
https://kb.netgear.com/000061927/What-is-the-difference-between-router-mode-and-AP-mode


@NanaO wrote:
I’m running the latest firmware I know that for sure, but I can’t check the firmware since I can’t access the site.
Model: Huawei HG8245H5
ISP: Vodafone Ghana

 

Message 9 of 21
NanaO
Aspirant

Re: My XR500 LED’s white but no internet connection

all this is networking, which i have no idea of, thing is, it worked perfectly before the reset i didn't have to do any dmz nat thing

Message 10 of 21
Netduma-Fraser
NetDuma Partner

Re: My XR500 LED’s white but no internet connection

Do the manual option, there may be a button for advanced wan settings or something equivalent where you can then have the option to skip
Message 11 of 21
NanaO
Aspirant

Re: My XR500 LED’s white but no internet connection

I did a reset and all other options on the NG requires an internet connection. If there was it would have been much easier for me to fix. Probably the newest firmware requires internet.
Message 12 of 21
Netduma-Fraser
NetDuma Partner

Re: My XR500 LED’s white but no internet connection

Could you perhaps provide a video of you going through the wizard please? I'm confident there is a way to get through it without having internet
Message 13 of 21
FURRYe38
Guru

Re: My XR500 LED’s white but no internet connection

There should be a selection to manually setup the router that your not finding. The setup doesn't require an active internet connection to get thru the setup wizard:

https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface

Message 14 of 21
NanaO
Aspirant

Re: My XR500 LED’s white but no internet connection

https://youtu.be/Ta6v_ZlZtA8?si=d__45sLeY9jEYm2n


I just uploaded a video to my channel kindly check it out
Message 15 of 21
Netduma-Fraser
NetDuma Partner

Re: My XR500 LED’s white but no internet connection

Thanks for that, it could be the symbols you're inputting into the recovery questions or whatever the password is.

Just do password for the password and set a & b as answers to the questions or something equally as basic and see if you can then progress.
Message 16 of 21
NanaO
Aspirant

Re: My XR500 LED’s white but no internet connection

thanks a lot i was able to get a friends backed up settings on mine and it works but i'd like to ask if it's possible to downgrade the firmware without damaging the router

Message 17 of 21
Netduma-Fraser
NetDuma Partner

Re: My XR500 LED’s white but no internet connection

Great to hear! Yes you can downgrade the router firmware that is fine
Message 18 of 21
NanaO
Aspirant

Re: My XR500 LED’s white but no internet connection

it seems my router doesn't allow firmware rollbacks, is there a way to go about it?

 

Message 19 of 21
NanaO
Aspirant

Re: My XR500 LED’s white but no internet connection

nvm it worked. i hope they release another firmware that allows you to setup the router without internet

Message 20 of 21
FURRYe38
Guru

Re: My XR500 LED’s white but no internet connection

That's already in ALL current versions of FW. 

You don't have to have the XR router connected to get it setup using a wired PC and web browser. I've set up this and many other XR series and non XR series router systems without having the internet connected. 

Message 21 of 21
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