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Nighthawk XR700
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Nighthawk XR700
Observed a higher than normal ping rate during game play 70+ ms versus 20 ms, I decided to cycle the modem and router which turned to be fatal move. My XR700 never wanted to broadcast SSID Wifi. Still having access to configuration I managed to spend countless hours trying different firmware, older or latest, nothing changed. Hard reset, factory reset nothing worked. DumaOS seems to never recover from this yet router configuration always seemed to be available. 2.4/5 ghz lights never turned on but 60 ghz lights up. Paid Netgear support says it's a hardware issue but no one wants to diagnosis the hardware and confirm its a real hardware issue. As any router there has to be logs somewhere right? 1 year usage, loved the router for geo fencing but now left back with 10 year old netgear to assure i can work and semi play. No alternatives but buying a new router. XR1000 seems to have as bad of reviews as ever.. no power spikes occured or nothing... if someone has deep diagnostics that wish to try i'd be up for it... nothing to lose... beta code, logging or physically i'll pop the hood on this thing but... how can overnight WIFI decide not to operate boggles me. If anything the TV would of blowed up too.... any help appreciated but deep diagnosis - all standard troubleshooting has been attempted.... just can't conceive i have to throw away this nice router with no capable use....
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Re: Nighthawk XR700
Either using the beta or another firmware I would recommend you upgrade using the TFTP method, this bypasses the boot process and any issues there: https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
Once you've done that see if the WiFi works, if not factory reset from the interface and see if it brings it back, that will be the freshest installation possible.
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Re: Nighthawk XR700
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Re: Nighthawk XR700
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Re: Nighthawk XR700
Am I right to determine this observation? Admin configuration vs DumaOS? Seems two seperate locations... i'll try TFTP and hope my setup will permit.
Keep you posted after update.
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Re: Nighthawk XR700
Also wish to know if the 60hz overides having the 2.4/5ghz leds light up? If this is the case, I'm looking at something different. Being a hardware/software guy... if the attennas or something within those lines broke... wouldn't the 60 ghz not light up either? something is just broken probably in the code... but lets do the TFTP
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Re: Nighthawk XR700
Small observation in your comments...
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Re: Nighthawk XR700
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Re: Nighthawk XR700
Unfortunately the .36 didn't fix the issue via TFTP. I will try .38 but don't have much hope. i need someone to grind the logs and figure out why 2.4/5 ghz isn't lighting up... i have full control on lighting up 60 ghz... what could be so different. Below is sign of biggest issue when going straight to 192.168.1.1... how would one have DumaOS loaded again?
DumaOS not loaded yet!
Don't worry we will redirect you shortly.
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Re: Nighthawk XR700
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Re: Nighthawk XR700
Tell me - NetDuma-Fraser - what is behind this username? Are you part of the DumaOs team?
.38 was unsuccessful... same status... nothing lights up on 2.4/5 ghz... all this via TFTP.
Attached screenshot of what my admin console looks like and i garantee, this isn't DumaOS. None of the features around QOS or geo fencing as you see don't show up.. Below message needs to be addressed.
#http://192.168.1.1/desktop/index.html?cache=0#com.netdumasoftware.dashboard# (perhaps there is a address that i can overide or point to that isn't this...)
DumaOS not loaded yet!
Don't worry we will redirect you shortly.
At this point, I expired all options... i need to get in the logs so i can see what is not working. Can someone give me root access to this router? Some tool to diagnostic... i don't want to hear it's a hardware issue unless a tool can provide this information. Let's step it up Netgear...
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Re: Nighthawk XR700
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Re: Nighthawk XR700
Glad to hear, big fan of DumaOs when it worked. Geo fencing is one of the best feature i've seen... hope to see it run in action once more.
Can you share another link that would get me to the DumaOS without being the default ip 192.168.1.1 as this stuck in a loop where it can't find DumaOS.
If i remove that part of the URL i get this:
DumaOS not loaded yet!
Don't worry we will redirect you shortly.
I will need your help as i have a non functional router... feel free to send me any undocumented issues as if i'm experiencing a bug... no one is being accountable for it. What are my options? Netgear to send me a new functional router? I'm a techie and geek so i could exploit this router as much as you want me to... but i have a hard time accepting overnight router decided to stop broadcasting SSID...
Thanks,
Patrick
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Re: Nighthawk XR700
Have you performed a factory reset yet? You'll need to do this after you've installed the beta firmware
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Re: Nighthawk XR700
Several times, to previous versions to the newest, no success. Multiple factory resets multiple firmware updates.
Please advise how to successfully reinstate DumaOS on this router... also need deep hardware diagnosics... bug or not... some code could certainly be used to extract this data, please share.
Perhaps with combination of keys or buttons, harder reset... i don't feel the factory does justice as if it did, my device password would be wiped. Need a hard reset on this router, a successful one with logs.
Thank you! Patrick
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Re: Nighthawk XR700
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Re: Nighthawk XR700
192.168.1.1 doesn't get me in to the normal DumaOS which it shows Geo Filter or QOS but simple setup/admin/advance admin.... routerlogin.net will bring me to that setup page but not the usual red screen but a grey setup page.
192.168.1.1 shows DumaOS not load yet! nobody can explain nor nobody can explain why the 2.4/5ghz led/functionality not broadcast as SSID.
Browser cache has been cleared, firmware applied and so much time powered off, you can count 24h and this router isn't the full same router code that I initial had... i don't get to the real DumaOS red screen but grey setup/admin.
Wish we were heading in better directions to resolution than same documentated steps that have not worked.
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Re: Nighthawk XR700
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Re: Nighthawk XR700
The 60 ghz isn't gone but no device can operate at that speed. It's interesting that no deep debugging features to determine that the router is really dead or faulty hardware. Netgear has overturned a RMA last second especially when i was expecting a new XR700 router. I'm super bitter as i have a faulty hardware with normal operation. Least Netgear could do is help a loyal Netgear customer. I stay bitter and not very happy that i paid $600 for a high end consumer product and left dry not even 1 year in my experience with this product. Spent tons of time trying to resolve, unfortunate outcome.
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Re: Nighthawk XR700
Send Tim a private message, unfortunately couldn't attach the router log files. There are attached to this thread, hoping we can find valuable information. If not, let's find other ways to get deep logs and hopefully find a resolution. Please advise on where to send the debug logs as I can't send a zip file.
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Re: Nighthawk XR700
@TimChang If you guys can share any other router commands i can send to the router to initialize 2.4/5ghz this would be helpful. Obvious some extracts of the logs are concerning and seem semi hardware/software related. As I expressed, there is no way to share the logs as .zip isn't accepted so please share a repository i can send them. Meanwhile, here are two attachments that are noticable.
Ignore time stamp - seems off by a few weeks
[2021_01_14-07:33:49] ########### [ Th
[2021_01_14-07:33:49] u, 14 Jan 2021 07:33:49 -0600 start ] #############
[2021_01_14-07:33:49] sysinit: Configuration: NTP server : time-a.netgear.com Interval : Configuration
[2021_01_14-07:33:49] file: /var/run/hostapd-phy0.conf
[2021_01_14-07:33:49]
[2021_01_14-07:33:49] sysinit: Could not open configuration file '/var/run/hostapd-phy0.conf' for reading.
[2021_01_14-07:33:49]
[2021_01_14-07:33:49] sysinit: Failed to set up interface with /var/run/hostapd-phy0.conf
[2021_01_14-07:33:49]
[2021_01_14-07:33:49]
[2021_01_14-07:33:49] sysinit: Failed to initialize interface
[2021_01_14-07:33:49]
[2021_01_14-07:33:50] sysinit: 11ad link loss watch do
[2021_01_14-07:33:50] g is alive
[2021_01_14-07:33:50]
[2021_01_14-07:33:51] thermaltool: wifi1: No such device
[2021_01_14-07:33:51] thermaltool: wifi0: No such device
[2021_01_14-07:33:52] ########### [ Thu, 14 Jan 2021 07:33:52 -0600 end ] #############
[2021_01_14-07:33:56] thermaltool: wifi1: No such device
[2021_01_14-07:33:56] thermaltool: wifi0: No such device
[2021_01_14-07:33:57] ########### [ Thu, 14 Jan 2021 07:33:57 -0600 start ] #############
[2021_01_14-07:33:59] Save the collect log into debug-log.zip and upload to user
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Re: Nighthawk XR700
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Re: Nighthawk XR700
I've sent link to Onedrive in PM to you @Netduma-Fraser @Netduma-Liam @TimChang but it would require an email. Hopefully you can request access via the link sent. Hoping you have interesting feedback to share from logs. Wondering why at this stage Netgear can't simply send me a replacement/new/used/refurbished of any kind to remediate the issue. Seems straight forward from a manufacturer to do the right thing? Once Netgear has the router in their hands they can fix, apply corrections or trash it but without leaving a customer hanging dry. I'd totally understand if I voided the warranty or messed around with the router but this is a hardware failure.
Hope someone at Netgear can acknowledge and do what is right regardless of the origin of this router or how it was acquired. It hasn't been tampered with... used for work and gaming but ceased to broadcast SSID after a powercycle.
Thanks for your help.
Patrick
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Re: Nighthawk XR700
@Netduma-Fraser @Netduma-Liam @TimChang any chance to see the logs? also, is there a command line to activate/shutdown attenna or signal to 2.4/5 ghz via telnet?
thanks, Patrick
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