Ping spikes on wired connection.... HELP identify problem

Question

Hello -&nbsp;I am experiencing random ping spikes on games such as CSGO for what seems like no apparent reason. &nbsp;&nbsp;I have checked and verified that all drivers are up to date both for the router and PC.&nbsp; The current connection I have is wired 150/10.&nbsp;Can someone tell me how to check where the problem is coming from or a fix?&nbsp;Thank you

FURRYe38 · Answer

I would use pingplotter.com with a wired PC connected to the ISP Modem/ONT first. Then test same app with the router in the mix.

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Please post about this here for your model router:
https://community.netgear.com/t5/Nighthawk-WiFi-Routers/bd-p/home-wifi-routers-nighthawk
You might try Voxels 3rd party FW as well.
Good Luck.

MDM0 wrote:
Hello -

I am experiencing random ping spikes on games such as CSGO for what seems like no apparent reason.

I have checked and verified that all drivers are up to date both for the router and PC. The current connection I have is wired 150/10.

Can someone tell me how to check where the problem is coming from or a fix?

Thank you

kovachular · Answer

Okay so this has happened to me occasionally on both on wi-fi and on hardwire connections and I have wondered the same thing. In games, I will lose a ton of packets and connection for sometimes 5-20 seconds at a time. Did you ever find anything out through support?

kovachular · Answer

That was really great advice for troubleshooting. I'll try this later and give it a shot.&nbsp;&nbsp;Any other network tools you recommend? I've been looking for tools like this for a while.&nbsp;

MDM0 · Answer

Thank you for the response.&nbsp;&nbsp;The Modem I am currently using is Technicolor Model:TC4400-AM.&nbsp;When I am using pingplotter should I be entering a website address or some type of IP for the program (ie. Counter Strike CSGO) which i am experiencing issues on?&nbsp; Evereything else appears to be working as normal as I have run many speed tests and I am also always near the max of 150/10.&nbsp;&nbsp;

FURRYe38 · Answer

Just ping out to pingplotter.com for direct with the modem. Once you add the RBR, you can ping to the routers IP address, then ping to the modems IP address on the LAN use, usually 192.168.100.1. You can ping the WAN IP address on the modems side as well.

Look for Packet Loss coloum. You many need to enable this column.

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Ping spikes on wired connection.... HELP identify problem

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