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Rx700 internet drops, bad packet loss

Hello everyone,
Any help is greatly appreciated. I've have researched as much as I think I can at the moment for trouble shooting the rx700. I have already updated the firmware. The WiFi is pretty much non existent, it will work at first for about 10-20sec then will drop pretty fast. I'm getting horrible packet loss on the PC and PS4. At the the range is not very good either.

My modem is tested and running great I have been in contact with my ISP already. Modem is the sb8200 and when it was connected to the Netgear r7500 work just find with great range.

I'm currently running about 10 devices in my house only 2 is on LAN. This can barely run one, I've spent good money and for that was expecting it to work. I'm stuck at what to do.

Thanks for any help!
Model: XR700| Nighthawk Pro Gaming Router
Message 1 of 55
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Guru

Re: Rx700 internet drops, bad packet loss

Is Smart Connect enabled? 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?

Is Beamforming Enabled? MiMo? 

 

What FW version is currently loaded? 


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK50 v2.7.0.70(AP Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 2 of 55
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Tutor

Re: Rx700 internet drops, bad packet loss

I will look and try this tonight when I get home. Thank you for the info.

I have 3 other neighbors with WiFi.
Message 3 of 55
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Guru

Re: Rx700 internet drops, bad packet loss

Do also see issues when testing wired with packet loss? 

 


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK50 v2.7.0.70(AP Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 4 of 55
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NetDuma Partner

Re: Rx700 internet drops, bad packet loss

Also can you give us an idea of what speeds you pay for and if you've put them into Anti-Bufferbloats settings? An often overlooked cause is the ethernet cables, are they old? If so they could be faulty.
Message 5 of 55
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Tutor

Re: Rx700 internet drops, bad packet loss

FURRYe38

 

Yes I still have packet loss when wired.

Message 6 of 55
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Tutor

Re: Rx700 internet drops, bad packet loss

 
 
 
Netduma-Fraser, I'm currently going through xfinity
 
 with 400mbps DL / 10mbps UL. I have not put them into Anti-Bufferbloats. all my cables are under a year old and look good.
Message 7 of 55
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Guru

Re: Rx700 internet drops, bad packet loss

Possible you may have a bad unit. 

If you factory reset everything and test again right after setting up and using wired and still have issues. I would get the unit replaced. 

 

Do you see this when directly connected to the ISP modem? 

 


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK50 v2.7.0.70(AP Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 8 of 55
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NetDuma Partner

Re: Rx700 internet drops, bad packet loss

Make sure you input your speeds into QoS otherwise you may be throttling too heavily which may cause packet loss
Message 9 of 55
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Tutor

Re: Rx700 internet drops, bad packet loss

I have set my speed into QoS and still having same issues. I did a hard reset and that worked for almost an hour then started to happen again. 

 

Plugged straight into my ISP works great.

 

 

Message 10 of 55
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NetDuma Partner

Re: Rx700 internet drops, bad packet loss

Can you downgrade to the previous firmware please and see if you get the same issues
Message 11 of 55
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Tutor

Re: XR700 internet drops, bad packet loss

Flashed with older FW working so far I will update in a day or two. Thanks everyone!
Model: XR700| Nighthawk Pro Gaming Router
Message 12 of 55
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Tutor

Re: XR700 internet drops, bad packet loss

Didn't need a day or two old firmware has the same issues. I will mess with it till this weekend, I will try the individual IP addresse. Sad to say but I probably will be returning this book stand. Great advertisement and everything looks good on paper but does not perform. This was released before proper R&D was done.
Model: XR700| Nighthawk Pro Gaming Router
Message 13 of 55
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NetDuma Partner

Re: XR700 internet drops, bad packet loss

I'll email the NETGEAR project manager for the XR700 now as he may be able to send you a hotfix firmware to help with your problem. He will be in touch on this forum if he can help. Hopefully this will fix your problem.

Message 14 of 55
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Tutor

Re: XR700 internet drops, bad packet loss

Thank you, I will wait to see if that works.
Message 15 of 55
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NetDuma Partner

Re: XR700 internet drops, bad packet loss

Thanks - we've emailed them so hopefully you will get a response soon.

Message 16 of 55
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NetDuma Partner

Re: XR700 internet drops, bad packet loss

One quick question that a developer has just asked me to ask you - when you next have a disconnect could you try and go to your Geo-Filter page. Do you see an error message?

Message 17 of 55
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Tutor

Re: XR700 internet drops, bad packet loss

Yes it does, It makes me have to factory reset for it to go away.

Model: XR700| Nighthawk Pro Gaming Router
Message 18 of 55
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NetDuma Partner

Re: XR700 internet drops, bad packet loss

What is the error message that you're getting?
Message 19 of 55
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Tutor

Re: XR700 internet drops, bad packet loss

It's about a paragraph long, I can hook it back up tonight and take a picture of it and send it if that helps.
Message 20 of 55
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NetDuma Partner

Re: XR700 internet drops, bad packet loss

Yes that'd be really helpful thank you
Message 21 of 55
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Tutor

Re: XR700 internet drops, bad packet loss

RPC error 'ERROR_UNKNOWN': Unterminated JSON encoded object found at position in [] -> stack traceback: ?: in function <?:73> [C]: in function 'assert' ?: in function 'decode' ?: in function <?:28> ?: in function <?:324> [C]: in function 'xpcall' ?: in function 'try' ?: in function <?:290> [C]: in function 'run' ?: in function <?:345> [C]: in function 'xpcall' ?: in function 'try' ?: in function <?:261> (tail call): ? /dumaos/api/cli.lua:48: in function </dumaos/api/cli.lua:30> [C]: in function 'xpcall' /dumaos/api/cli.lua:59: in main chunk [C]: ?

Model: XR700| Nighthawk Pro Gaming Router
Message 22 of 55
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Tutor

Re: XR700 internet drops, bad packet loss

I get that error, wired in. also the wifi is still very weak and does not reach near as far as my old R7500. I start losing wifi when i go upstairs in my 1900sqft house. I have done several wifi speed test now for both of the routers. normally get 70-120mbps DL and 10-12mbps UL,

the xr700 im getting 19mbps DL and 10-11mbps UL.  seems like my Upload is fine but the down load is horrid. hope this also helps

 

How close are they to releasing the hotfix?

Model: XR700| Nighthawk Pro Gaming Router
Message 23 of 55
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NetDuma Partner

Re: XR700 internet drops, bad packet loss

Does that error appear all the time? If you disable Ping Assist on the Geo-Filter does the error and disconnections stop?

Could you respond to FURRY questions regarding WiFi at the beginning of the post please and then I can best advise.
Message 24 of 55
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Tutor

Re: XR700 internet drops, bad packet loss

after a few hours of reboots and testing, this is what ive found....

Ready?...

No change.../sigh

not meant to be mean, just funny sarcastic. lol

 

I still get the error on the geo-filter when devices are attached. The error gos away after I remove them.

I have tried every option available on the UI, with ping assist ect...

 

I have giving one to six devises there own IP one at a time. Problem still exist, takes longer on fewer devises but still happens.

changed channels on 2.4 and 5 - works at first then drops connection, not fully at times just horrible picture quality on tv's.

ive tried taking off and on the following options in different orders.

    beamforming

    mimo

    smart connect

    ivp6

Model: XR700| Nighthawk Pro Gaming Router
Message 25 of 55
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