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Forum Discussion
WAN Port not working!!!
Good evening all,
I have had my router for a little under a year now. It has been mounted on my wall since the day I set it up. I literally havent touched it. My WAN port no longer reads cables and idk why. I use it to run my PC and my xbox for gaming. I'm not sure what firmware it has, but I do know that even if I wanted to update the firmware, I couldn't because of the faulty/broken WAN port. I am unable to perform a loopback as well. HELP!!! My product is still covered under the hardware warranty it came with.
2 Replies
Is this regarding the XR1000 router?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router- You can download new firmware from a device able to get internet such as your phone or one you can connect to your ISP modem/router and then upload it manually to the router - it doesn't require internet for that purpose. Do you have access to the interface at all? What steps have you taken so far, a reboot or factory reset for example?
