× Introducing the Orbi 970 Series Mesh System with WiFi 7 technology. For more information visit the NETGEAR Press Room.
Orbi WiFi 7 RBE973
Reply

XR300 Disconnects every 2 hours

Frskie
Aspirant

Re: XR300 Disconnects every 2 hours

did every single one of them and still didn't work. It seemed like it did yesterday and then it just happent to me again.... 

Message 26 of 58
Netduma-Liam
NetDuma Partner

Re: XR300 Disconnects every 2 hours

What's the exact error message you're getting in-game when this occurs? 

Have you tried connecting to the modem directly recently to see if it still occurs? I realise you said you didn't have this issue in the past but I'm just trying to work out if any recent changes/updates from Activision could of had an affect.

Message 27 of 58
Drakcus
Aspirant

Re: XR300 Disconnects every 2 hours

I have been getting the exact same. I have a Netgear Nighthawk CM1200 modem and Netgear Nighthawk R6900P router. I had been having the issue of disconnections from the Blizzard servers playing Call of Duty Cold War and World of Warcraft. I have checked my firmware version on my router and it says it is up to date. I have tried both wired and wireless connections and both still give me the disconnects. It only seems to be affecting the connections to Blizzard servers. 

After many attempts to fix (each troubleshooting step taken I have to play one of the aforementioned games for 2 hours to test, so it takes time to test) I contacted my ISP and they said they didn't see any issues on their side, so I rented a modem/router from them. I connected my router to their modem and still got the disconnect, but when I connected wired directly to their router I no longer had the issue. I have had their modem/router for about 2 weeks now and have not had the issue.

Model: R6900P|Nighthawk AC1900 Smart WiFi Dual Band Gigabit Router
Message 28 of 58

Re: XR300 Disconnects every 2 hours


@Drakcus wrote:

I have been getting the exact same.

 

Not really. This is the clue.

 


@Drakcus wrote:

I have a Netgear Nighthawk CM1200 modem and Netgear Nighthawk R6900P router.

The R6900P is nothing like the XR300, which has its own DumaOS operating system. So any behaviour you see on your R6900P is unlikely to hit the XR300 and vice versa. So there is not much that @Netduma-Fraser or @Netduma-Liam can do to help you out.

 

Nor is there any sign that the other people with the same problem have a CM1200. You should visit the appropriate sections for your Netgear hardware. That's probably here:

Cable Modems & Routers
 

or


Nighthawk WiFi Routers

Message 29 of 58
Drakcus
Aspirant

Re: XR300 Disconnects every 2 hours

Alright well then completely disregard what I have, I have a friend who has tried everything that I have and does have the XR300. He was able to find his old router from his ISP and used that and is not getting the issue. He has bouts of having no issue after doing a restart of the router some times, but I feel this is not a good long term fix. 

He is also a streamer and the times he gets disconnected from the Blizzard servers there is no interruption in his stream.

Message 30 of 58
Netduma-Fraser
NetDuma Partner

Re: XR300 Disconnects every 2 hours

@Drakcus get your friend to post on here or on forum.netduma.com and we'll help them out.
Message 31 of 58
JPMLPS
Aspirant

Re: XR300 Disconnects every 2 hours

Wanted to bump this to see if there was ever a solve. I have the same XR300 router and get disconnected every couple hours from the CoD server. Discord stays up, Stream stays up, I just get randomly dropped from ingame. I get the same Error code that OP attached in this post.

 

Could it be the router itself? Thinking about purchasing a xr500, but worried it could do the same?

 

I also tried all the steps that were given to OP.

 

Thanks.

Message 32 of 58
Netduma-Fraser
NetDuma Partner

Re: XR300 Disconnects every 2 hours

Did you try the steps from the guide I provided? Does the Geo-Filter show anything blocked/does it happen less with it disabled?
Message 33 of 58
JPMLPS
Aspirant

Re: XR300 Disconnects every 2 hours

Yes, i've tried all the steps provided to the OP.

 

The building i live in has google fiber in each unit, so the router is plugged directly into a ethernet port in the wall. I decided last night to plug my PC directly into the port instead of using the router, and had no issues with lagging out for 4 hours. Could it be a faulty device? I've had it for over little than a year and a half, but its been doing this since day 1. I've just always dealt with it.

 

Thanks.

Message 34 of 58
Netduma-Fraser
NetDuma Partner

Re: XR300 Disconnects every 2 hours

If without the Geo-Filter enabled it still happens there isn't really anything that would be blocking the connection, can you take a look at the log when it happens and see if there is an entry please?
Message 35 of 58
JPMLPS
Aspirant

Re: XR300 Disconnects every 2 hours

[Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:39:09 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:38:38 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:38:02 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:37:40 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:37:08 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:36:46 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:36:36 [DHCP IP: (192.168.1.8)] to MAC address 6C:94:F8:E7:13:46, Sunday, Aug 01,2021 10:36:24 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:36:00 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:35:50 [LAN access from remote] from 185.34.107.129:3075 to 192.168.1.6:3074, Sunday, Aug 01,2021 10:31:38 [UPnP set event: Public_UPNP_C3] from source 192.168.1.6, Sunday, Aug 01,2021 10:31:35 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:17:50 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:17:40 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:17:08 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:16:36 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:16:04 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:15:32 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:15:00 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:14:28 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:13:56 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:13:24 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:12:52 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:12:20 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:11:48 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:11:16 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:10:44 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:10:12 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:09:40 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:09:08 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:08:36 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:08:04 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:07:32 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:07:00 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:06:28 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:05:56 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:05:24 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:04:52 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:04:20 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:03:48 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:03:16 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:02:44 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:02:12 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:01:40 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:01:08 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:00:36 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 10:00:04 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 09:59:32 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 09:59:00 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 09:58:30 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 09:58:20 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 09:58:06 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 09:57:45 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 09:57:13 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 09:56:41 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 09:56:09 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 09:55:37 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 09:55:05 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 09:54:33 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 09:54:01 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 09:53:29 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 09:52:57 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 09:52:25 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 09:51:53 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 09:51:21 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 09:51:00 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 09:50:49 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 09:50:15 [Admin login] from source 192.168.1.6, Sunday, Aug 01,2021 09:50:05 [DHCP IP: (192.168.1.10)] to MAC address E0:F5:C6:03:B9:3E, Sunday, Aug 01,2021 09:46:41 [DHCP IP: (192.168.1.6)] to MAC address 18:C0:4D:2C:CA:AD, Sunday, Aug 01,2021 09:45:26 [LAN access from remote] from 192.241.218.91:55275 to 192.168.1.6:27017, Sunday, Aug 01,2021 09:28:56 [DHCP IP: (192.168.1.8)] to MAC address 6C:94:F8:E7:13:46, Sunday, Aug 01,2021 09:05:49 [DHCP IP: (192.168.1.11)] to MAC address A2:0D:AD:60:01:58, Sunday, Aug 01,2021 08:15:28 [Time synchronized with NTP server] Sunday, Aug 01,2021 06:58:37 [Internet connected] IP address: 136.24.12.212, Sunday, Aug 01,2021 06:58:37 [LAN access from remote] from 162.142.125.94:54731 to 192.168.1.6:27015, Sunday, Aug 01,2021 06:19:34 [DHCP IP: (192.168.1.4)] to MAC address A0:40:A0:74:30:6C, Sunday, Aug 01,2021 06:12:36 [LAN access from remote] from 64.62.197.163:42324 to 192.168.1.6:27017, Sunday, Aug 01,2021 04:46:03 [LAN access from remote] from 106.75.98.89:58914 to 192.168.1.6:27017, Sunday, Aug 01,2021 04:20:53 [DHCP IP: (192.168.1.3)] to MAC address 00:17:88:71:2D:6C, Sunday, Aug 01,2021 02:28:32 [LAN access from remote] from 147.182.236.153:61953 to 192.168.1.6:27017, Sunday, Aug 01,2021 02:06:54 [LAN access from remote] from 192.241.220.208:51309 to 192.168.1.6:27017, Sunday, Aug 01,2021 01:36:07 [DHCP IP: (192.168.1.7)] to MAC address 88:63:DF:A0:81:7D, Sunday, Aug 01,2021 01:35:47 [Time synchronized with NTP server] Sunday, Aug 01,2021 01:11:51 [Internet connected] IP address: 136.24.12.212, Sunday, Aug 01,2021 01:11:51 [Time synchronized with NTP server] Sunday, Aug 01,2021 00:45:24 [Internet connected] IP address: 136.24.12.212, Sunday, Aug 01,2021 00:45:24 [DHCP IP: (192.168.1.10)] to MAC address E0:F5:C6:03:B9:3E, Saturday, Jul 31,2021 21:40:05 [DHCP IP: (192.168.1.8)] to MAC address 6C:94:F8:E7:13:46, Saturday, Jul 31,2021 21:05:51 [DHCP IP: (192.168.1.7)] to MAC address 88:63:DF:A0:81:7D, Saturday, Jul 31,2021 21:05:47 [Time synchronized with NTP server] Saturday, Jul 31,2021 20:44:31 [Internet connected] IP address: 136.24.12.212, Saturday, Jul 31,2021 20:44:31 [DHCP IP: (192.168.1.11)] to MAC address A2:0D:AD:60:01:58, Saturday, Jul 31,2021 20:14:51 [LAN access from remote] from 209.141.50.245:55083 to 192.168.1.6:3074, Saturday, Jul 31,2021 19:56:42 [LAN access from remote] from 185.34.107.129:3075 to 192.168.1.6:3074, Saturday, Jul 31,2021 19:53:15 [UPnP set event: Public_UPNP_C3] from source 192.168.1.6, Saturday, Jul 31,2021 19:53:13 [DHCP IP: (192.168.1.11)] to MAC address A2:0D:AD:60:01:58, Saturday, Jul 31,2021 19:23:09 [DHCP IP: (192.168.1.6)] to MAC address 18:C0:4D:2C:CA:AD, Saturday, Jul 31,2021 19:19:27 [DHCP IP: (192.168.1.12)] to MAC address C2:97:43:44:21:01, Saturday, Jul 31,2021 19:16:31 [DHCP IP: (192.168.1.4)] to MAC address A0:40:A0:74:30:6C, Saturday, Jul 31,2021 18:12:02 [LAN access from remote] from 167.248.133.31:64453 to 192.168.1.6:27017, Saturday, Jul 31,2021 17:35:59 [LAN access from remote] from 185.167.96.236:48355 to 192.168.1.6:27017, Saturday, Jul 31,2021 17:06:07 [DHCP IP: (192.168.1.12)] to MAC address C2:97:43:44:21:01, Saturday, Jul 31,2021 16:48:21 [LAN access from remote] from 222.211.112.254:5184 to 192.168.1.6:27015, Saturday, Jul 31,2021 16:46:39 [LAN access from remote] from 185.34.107.129:3075 to 192.168.1.6:3074, Saturday, Jul 31,2021 15:51:33 [UPnP set event: Public_UPNP_C3] from source 192.168.1.6, Saturday, Jul 31,2021 15:51:30 [DHCP IP: (192.168.1.11)] to MAC address A2:0D:AD:60:01:58, Saturday, Jul 31,2021 15:49:34 [DHCP IP: (192.168.1.6)] to MAC address 18:C0:4D:2C:CA:AD, Saturday, Jul 31,2021 15:48:26 [DHCP IP: (192.168.1.12)] to MAC address C2:97:43:44:21:01, Saturday, Jul 31,2021 15:47:28 [Time synchronized with NTP server] Saturday, Jul 31,2021 14:44:32 [Internet connected] IP address: 136.24.12.212, Saturday, Jul 31,2021 14:44:32 [DHCP IP: (192.168.1.3)] to MAC address 00:17:88:71:2D:6C, Saturday, Jul 31,2021 14:28:32 [DHCP IP: (192.168.1.11)] to MAC address A2:0D:AD:60:01:58, Saturday, Jul 31,2021 14:23:40 [DHCP IP: (192.168.1.12)] to MAC address C2:97:43:44:21:01, Saturday, Jul 31,2021 14:22:08 [DHCP IP: (192.168.1.6)] to MAC address 18:C0:4D:2C:CA:AD, Saturday, Jul 31,2021 11:58:25 [LAN access from remote] from 184.105.247.207:59921 to 192.168.1.6:27017, Saturday, Jul 31,2021 10:40:11 [DHCP IP: (192.168.1.10)] to MAC address E0:F5:C6:03:B9:3E, Saturday, Jul 31,2021 09:16:31 [LAN access from remote] from 185.191.34.90:47094 to 192.168.1.6:27004, Saturday, Jul 31,2021 09:14:30 [DHCP IP: (192.168.1.8)] to MAC address 6C:94:F8:E7:13:46, Saturday, Jul 31,2021 09:05:52 [DHCP IP: (192.168.1.7)] to MAC address 88:63:DF:A0:81:7D, Saturday, Jul 31,2021 09:05:50 [Time synchronized with NTP server] Saturday, Jul 31,2021 08:44:31 [Internet connected] IP address: 136.24.12.212, Saturday, Jul 31,2021 08:44:31 [LAN access from remote] from 35.204.231.15:52177 to 192.168.1.6:27017, Saturday, Jul 31,2021 08:02:48 [DHCP IP: (192.168.1.4)] to MAC address A0:40:A0:74:30:6C, Saturday, Jul 31,2021 06:11:29 [LAN access from remote] from 34.150.134.240:47189 to 192.168.1.6:27017, Saturday, Jul 31,2021 05:12:04 [LAN access from remote] from 192.241.209.176:50915 to 192.168.1.6:27017, Saturday, Jul 31,2021 04:51:19 [LAN access from remote] from 5.254.56.242:2321 to 192.168.1.6:27017, Saturday, Jul 31,2021 03:55:58 [LAN access from remote] from 161.35.228.130:47289 to 192.168.1.6:27017, Saturday, Jul 31,2021 03:28:57 [DHCP IP: (192.168.1.11)] to MAC address A2:0D:AD:60:01:58, Saturday, Jul 31,2021 02:46:28 [Internet connected] IP address: 136.24.12.212, Saturday, Jul 31,2021 02:44:39 [Time synchronized with NTP server] Saturday, Jul 31,2021 02:44:38 [Internet disconnected] Saturday, Jul 31,2021 02:44:37 [DHCP IP: (192.168.1.3)] to MAC address 00:17:88:71:2D:6C, Saturday, Jul 31,2021 02:28:32 [LAN access from remote] from 185.34.107.129:3075 to 192.168.1.6:3074, Friday, Jul 30,2021 23:15:38 [UPnP set event: Public_UPNP_C3] from source 192.168.1.6, Friday, Jul 30,2021 23:15:36 [LAN access from remote] from 185.34.107.128:3074 to 192.168.1.6:3074, Friday, Jul 30,2021 23:14:50 [DoS attack: IP Spoof] attack packets in last 20 sec from ip [192.168.1.27], Friday, Jul 30,2021 23:11:33 [LAN access from remote] from 69.88.156.77:30920 to 192.168.1.6:3074, Friday, Jul 30,2021 22:45:46 [LAN access from remote] from 14.1.112.177:38376 to 192.168.1.6:3478, Friday, Jul 30,2021 22:43:35 [LAN access from remote] from 73.92.231.166:3074 to 192.168.1.6:3074, Friday, Jul 30,2021 22:27:08 [LAN access from remote] from 73.92.231.166:3074 to 192.168.1.6:3074, Friday, Jul 30,2021 22:11:48 [LAN access from remote] from 185.191.34.246:47473 to 192.168.1.6:27004, Friday, Jul 30,2021 22:06:31 [LAN access from remote] from 69.88.156.77:30920 to 192.168.1.6:3074, Friday, Jul 30,2021 21:55:24 [LAN access from remote] from 47.155.77.158:3074 to 192.168.1.6:3074, Friday, Jul 30,2021 21:50:59 [LAN access from remote] from 185.34.107.129:3075 to 192.168.1.6:3074, Friday, Jul 30,2021 21:10:06 [UPnP set event: Public_UPNP_C3] from source 192.168.1.6, Friday, Jul 30,2021 21:10:03 [DHCP IP: (192.168.1.11)] to MAC address A2:0D:AD:60:01:58, Friday, Jul 30,2021 21:06:39 [DHCP IP: (192.168.1.10)] to MAC address E0:F5:C6:03:B9:3E, Friday, Jul 30,2021 21:06:29 [DHCP IP: (192.168.1.9)] to MAC address A2:0D:AD:60:01:58, Friday, Jul 30,2021 21:06:05 [Internet connected] IP address: 136.24.12.212, Friday, Jul 30,2021 21:05:55 [Time synchronized with NTP server] Friday, Jul 30,2021 21:05:55 [DHCP IP: (192.168.1.8)] to MAC address 6C:94:F8:E7:13:46, Friday, Jul 30,2021 21:05:54 [Internet disconnected] Friday, Jul 30,2021 21:05:53 [DHCP IP: (192.168.1.7)] to MAC address 88:63:DF:A0:81:7D, Friday, Jul 30,2021 21:05:52 [DHCP IP: (192.168.1.2)] to MAC address A2:0D:AD:60:01:58, Friday, Jul 30,2021 21:05:50 [DHCP IP: (192.168.1.5)] to MAC address 8C:85:90:C6:A8:82, Friday, Jul 30,2021 21:05:49 [Initialized, firmware version: V1.0.3.56_10.3.41] Friday, Jul 30,2021 21:05:48

Message 36 of 58
Netduma-Fraser
NetDuma Partner

Re: XR300 Disconnects every 2 hours

It's very hard to read like that, you can click the 3 line icon on the Logs panel and download the log. I also don't know at what point the issue happened for you, I can see you bolded internet disconnected but that would have been for all devices not just kicking you out of games
Message 37 of 58
VanDamage
Tutor

Re: XR300 Disconnects every 2 hours

Hi All

 

I am on PC and experienced these 'disconnected from server' every 2 hours -ish since the beginning of Warzone amongst many other of their Warzone glitches. Over many months (possibly a year) I have tried so many different declared fixes across the web with all being unsuccessfull....until now.

 

Happy to report I have now jammed Warzone 24 hours without one disconnection 🙂 

 

I think I found a solution and this may work for many - not all. This disconnect from server error BLZBNTBGS000003F8 appears to have more than one cause for these disconnections, across the platforms. All evidence is pointing to their servers and program (Blizzard) etc

 

Here is what I tried previously:

1. Update all your PC software

2. Made sure Im always plugged in via Lan Cable

3. Port forwarded all ports according to Activision etc

https://support.activision.com/articles/ports-used-for-call-of-duty-games

4. Added ports and Warzone related programs into Firewall -inbound and outbound

5. I have always used Google DNS and made sure this was on my static IP

6. Manually updated my Router Software

7. Turned on Dynamic QoS (via router settings)

8. Downloaded EXITLAG program to see if this corrected the error. (This didn't work but I may have experienced better ping in-game :))

 

Here is my fix!

Step 1: Close your Blizzard Program/Launcher then proceed to delete the Battle.net folder

Step 2: Load Blizzard program and then log out and close the Blizzard Program 

Step 3: Open Blizzard program and at the login - click the settings and change login region to Asia/America (where ever you are) ...then login!

Step 4: Once logged in, change region inside of blizzard program to Asia/America (if not already on the same)

Step 5: Load Warzone

 

Once Warzone has loaded switch back to the Blizzard Program and log out. Then close the Blizzard program while Warzone is running.

 

Go back to Warzone and Enjoy without being disconnected. 


-Let me know how you go

 

I would like to state, Activision and any related party have NOT been helpful.

 

PC with nighthawk router R7000P

Windows 10

 

Regards

 

Van_Damage_NZ_

Model: A7000|Nighthawk AC1900 WiFi USB Adapter - USB 3.0
Message 38 of 58
DearGeo
Tutor

Re: XR300 Disconnects every 2 hours

I play on my xbox and only on my Xbox. And I get the same error “disconnected from the wired network” then it saids “connected to the wired network “ while playing MWF. I reset, soft reset and updated my router. I’ve even changed my xbox, my isp from Xfinty to Frontier FiberOptic. And I still get the same error. Please help.
Model: RAX200|Nighthawk Tri-band AX12 12-Stream Wi-Fi 6 Router
Message 39 of 58
VanDamage
Tutor

Re: XR300 Disconnects every 2 hours

Do you own your own place or rent?

 

Ive had a similar issue in an older place I rented. I went through ISP. router/s hours making changes to internal settings and even spoke with a few technicians who checked the connections from footpath and in house.

 

After 6 months and multiple complaints they eventually replaced the connection (in the house) and the instant disconnections and re-connections immediatly stopped - it was an older connection

 

This was random behaviour for the device and we still cannot explain how and why this occured. It was chalked down to the "older" connection points

Message 40 of 58
VanDamage
Tutor

Re: XR300 Disconnects every 2 hours

also to note: may be worth checking if this occurs when your not playing COD

Message 41 of 58
DearGeo
Tutor

Re: XR300 Disconnects every 2 hours

When I bought my it was wired for DSL, I changed it to xfinity all new wires, now frontier new optical cable. So it’s not the wiring. I narrow it down to the router. I took my ex ox to my boys house and my router. I plugged in my Xbox onto his optimum ISP, we played for hour not a hiccup. I removed my Xbox and plugged in my router with his Xbox sure enough dropped signal. Now I know it’s not the Xbox nor my frontier/xfinity. It’s this darn router.
Model: RAX200|Nighthawk Tri-band AX12 12-Stream Wi-Fi 6 Router
Message 42 of 58

Re: XR300 Disconnects every 2 hours


@DearGeo wrote:
When I bought my it was wired for DSL,

Not so much "wired for DSL" as set up for DSL. The wires are the same. They come out of the back of the router and plug onto the modem, or whatever else you use to connect to the Internet.

 

If you have changed that "whatever" then you should reset the XR300 and set it up from scratch. It needs to forget any setting inherited from your DSL connection.

 

As this is a router, there is probably a modem sitting in front of it. You need to get the devices to forget any inherited settings. Among other things, that means rebooting the network.

Power cuts usually take out both the modem and the router on a network. When the power comes back on, they may start up in the wrong order, with the router starting before the modem is ready. That means that they get confused about which is in charge.

Be sure to restart your network in this sequence:

  • Turn off and unplug modem.
  • Turn off router and computers.
  • Plug in and turn on modem. Wait 2 minutes for it to connect.
  • Turn on the router and wait 2 minutes for it to connect.
  • Turn on computers and rest of network.

 

You have joined in on an existing conversation that started nine months ago. It may or may not have anything to do with your problems.


There is also a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.


If you do want help with your problem, check previous stuff that may be related then start your own discussion.


If you do decide to ask a question, you should provide more details and your own version of the information that the forum suggests that you provide. For example, as this is a router, it helps to know what modem you are using and the various things that you have tried to fix the problem.

Message 43 of 58
DearGeo
Tutor

Re: XR300 Disconnects every 2 hours

I’ve been down that route to many times with this router and actually when I plugged in my router at my boys house I reset the router and restarted modem. It’s not anything else but this router. I plugged in my Orbit and it works fine. But that not the machine I want working. I want this machine to work like it’s supposed too. Even today after I reset it and placed it back in my house. It disconnected twice now.
Model: RAX200|Nighthawk Tri-band AX12 12-Stream Wi-Fi 6 Router
Message 44 of 58
DearGeo
Tutor

Re: XR300 Disconnects every 2 hours

When I bought my house it was wired for DSL. I never used DSL. What I was saying was that Xfinity wired the my house from scratch. They never used the old DSL wires. That didn’t work, frontier did the same that didn’t work.
Model: RAX200|Nighthawk Tri-band AX12 12-Stream Wi-Fi 6 Router
Message 45 of 58

Re: XR300 Disconnects every 2 hours


@DearGeo wrote:
I’ve been down that route to many times with this router and actually when I plugged in my router at my boys house I reset the router and restarted modem.

I couldn't tell that from your earlier messages,

 


It’s not anything else but this router. I plugged in my Orbit and it works fine. But that not the machine I want working. I want this machine to work like it’s supposed too. Even today after I reset it and placed it back in my house. It disconnected twice now.

Well worth starting your own discussion. If you haven't done so already That way the DumaOS people are more likely to see it. They are pretty quick to respond but may not keep up with old stuff.

 

 

 

Message 46 of 58

Re: XR300 Disconnects every 2 hours


@DearGeo wrote:
When I bought my house it was wired for DSL. I never used DSL.

Why did you mention it then?

 

They don't "wire" houses for DSL. (Actually, ISPs and phone companies rarely wire a house for anything because they stop at the "front door".) They wire them for telephones. The DSL then uses the phone line, and is modem, for the Internet connection.

 

Cable can also use the telephone line and its own modem.

 

Don't let wiring of the house confuse you. Concentrate on the stuff that matters.

 

Message 47 of 58
Netduma-Fraser
NetDuma Partner

Re: XR300 Disconnects every 2 hours

Which router are you using exactly?
Message 48 of 58
DearGeo
Tutor

Re: XR300 Disconnects every 2 hours

I’m sorry you jumped in the middle of the conversation. Someone specified old ISP wires and I clear that. All wires to the house are new. So to your comment please read up so you can understand where my comment came from. The matter of the fact is that my router isn’t working the way it should be, like everyone else on here.
Model: RAX200|Nighthawk Tri-band AX12 12-Stream Wi-Fi 6 Router
Message 49 of 58
Netduma-Fraser
NetDuma Partner

Re: XR300 Disconnects every 2 hours

Yes what Netgear router are you using exactly, you haven't specified
Message 50 of 58
Discussion stats
  • 57 replies
  • 5574 views
  • 1 kudo
  • 11 in conversation
Announcements

Orbi WiFi 7