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Forum Discussion

usermac's avatar
usermac
Luminary
Jul 29, 2018
Solved

XR500 Displaying The Incorect Ethernet slot light

When I plug an ethernet cable into say ethernet slot 1 the router will indicate that it is in slot 4. The numbering is back to front. This is really anoying how do you get the router to display correct ethernet port number.

I have tried factory reset and updated the firmware and still I have the same problem.

This is verry anoying on such an exspensive bit of kit,  please tell me there is a fix for this fault ?

  • That was around the time the issue occurred if I remember correctly. Start a ticket with support and it should get bumped up.

6 Replies

  • It's hardware so if it really annoys you then you can get it replaced. Though there is 0 impact on performance.
    • usermac's avatar
      usermac
      Luminary

      That was a quick reply. When you say its hardware does this mean its never going to be fixed or is it that it is just the one I purchased and just swapping it for a replacement should have the lights indicating as intented.

      • Netduma-Fraser's avatar
        Netduma-Fraser
        NetDuma Partner
        There was a small batch released from the factory that had that issue which was quickly resolved and therefore any new units/one you would get if you chose to get it replaced would have the correct port number - LED synced properly