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Solved
XR500 Wireless Constantly Slows/Disconnects
I just recently replaced my Aeris DOCSIS 3.0 Modem and Asus AC66RU Router with a Netgear CM1000 and XR500 when I upgraded to Xfinity Gigabit, and so far it has been a nightmare.
Wired works fine. I am able to reliably get 980+ Mbps and low latency on my desktop and PS4 Pro that are wired into the XR500.
Wireless has been terrible. At first I thought it was just my first gen Vizio smart TV platform/old 2.4ghz only WiFi adapter...but both a new Roku Express and my Pixel have issues on 2.4ghz or 5ghz. Sometimes it will let me get a few episodes into Netflix and other times it will drop connection after only a few seconds. Sometimes the connection comes right back and other times I have to reset the router in order to restore the internet -- though the devices will still "connect" to the router the internet will just fail to work.
I have done the following:
[Modem]
-Verified my modem's status/connection strength (all channels are locked in and around +/- 8 or 9 dbv and noise level is good
-My modem is on a direct line from the main splitter into my apartment with nothing else sharing it
-Verified my modem is running the latest firmware from Xfinity and even done a refresh and reprogram with them
[Router]
-Updated to the latest firmware
-Reset to factory settings (multiple times throughout)
-Turned off smart connect
-Turned QoS/Anti-BufferBloat to Always, Sometimes, Never
-IPV6 is OFF
-MIMO tried ON and OFF
-Tried Xfinity DNS, Cloudflare DNS, Google DNS
-Turned off 20/40mhz coexist or w/e its called
-Used Wifi analyzer and have swapped channels multiple times. 6 seems to be least congested in my area. And there is very little 5ghz at all.
I have just swapped the AC66RU back in. And unfortunately its dated processor can only handle speeds of around 450 Mbps over my wire, but I am going to test the Wifi with it to confirm its either the XR500 or a combo issue with the CM1000/XR500. If the AC66R works then I am just at a loss as to what to do? I feel like I have done everything but the Wifi simply doesn't work period.
Edit:
So the AC66 works just fine so far. No issues. Going to let it get through a movie but 30+ min in with phone on 5ghz and roku on 2.4ghz and no issues. Right before the XR500 was almost instantly stuttering or completely dropping connection every 2min and my phone was lucky to load 2-3 pages. I think at this point im going to just return the XR500 and get the Asus 1900P.
Netduma-Fraser wrote:
Very sorry to hear that. I'm hoping this downtime has not affected too many people and hopefully was just a one off. I hope that you will consider the router again in future.I hope for other people's sake it was just me, but it sounds like the system isn't passing RMA information to the warehouse at all...so I am assuming this has to be affecting more than just me. The L2 Support agent "Oliver" I spoke with Saturday still has not contacted me. I spent 2.5 hours waiting on the phone yesterday and being put on 20+ min holds constantly by support while they "looked into stuff" to walk away with the same Oliver will get back to you response. That they can't do anything on their end other than email the warehouse.
I took my XR500 back today since Best Buy had one AC3100 left. It took less time to set it up than to write this post, but the biggest fact is it works. I am capping out at around 967Mpbs compared to the 985Mpbs I was seeing on the XR500, and the interface is dated but gets the job done -- but it works which is something my XR500 never did.
Thank you for your help Fraser. Maybe NetDuma will make its ways to Asus someday?
39 Replies
- Did you turn off WMM in Advanced Wireless Setting by any chance? If you did then you should turn that back on.
Other than that, I would make sure on QoS that you haven't severely throttled the bandwidth with Anti-Bufferbloat, sounds like you haven't given your wired speeds. So in that case I would give your wireless devices more bandwidth in Bandwidth Allocation. For troubleshooting purposes also disable Traffic Prioritization completely.
If that's all not resolved I'd recommend calling the Netgear 24/7 support number by logging in here: http://support.netgear.com/Thanks for the reply but I don't think either of those are the solution. I haven't touched the WMM setting so if it is On by default then it is still on. I have also tried every combination of QoS/Traffic Priority and I have made sure to assign bandwidth to both the wired and the wireless manually. I see the same behavior of the internet randomly dropping over Wifi and either resuming within a few seconds or never coming back and having to reboot the router. This also happens even if the wireless device is the ONLY device turned on and active on the network.
I went 3 hours last night with the AC66U and had no issues.
Can one of the support mods give me a setup suggestion for all of the settings to try one last time? I feel I have messed with everything at this point but maybe I didn't adjust 2 together that could solve the issue. I am not thrilled at the prospect of having to call tech support especially if I have to fight just to get escalated to someone who might have the tech knowledge to help. As I said really disappointed in how much trouble I have had with a $300 brand new router when an almost 8 year old router (which I had to factory reset / firmware update as precaution for VPN Filter just now) setup and worked with almost no effort.
- Your Settings sound fine to me, Netgear will be more familiar with the WiFi side of things. I've sent you a PM with a firmware that may help.
- Can’t play anything I test my connection and it’s giving me like 25 download speed on my ps4 which is good used to get like 9 I’ve set up dumo os and the geo filter and when I tried to play smite and fortnite I’ve kicked to the homescreen and it says internet disconnection I really don’t understand why
- Hi Gio, this is different from the original post but I'll explain. Both Smite and Fortnite you're able to select the regions on the game. So you don't need Filtering Mode for Smite, use Spectating Mode. Fornite however you can use it to force the closest server to you in the region. The way the game works is it will only try to connect to a server once its in the loading screen so thats the earliest opportunity to block it. So continue searching until you get a game with the server you want. Alternatively you could switch to Spectating Mode and quit until you see the server you want.
