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Forum Discussion
XR500 Won't Connect to Company VPN (GlobalProtect)
Netgear Community,
As the name implies, my XR500 won't connect to my company VPN of GlobalProtect. When trying to connect, GlobalProtect states: "Gateway access.XXXXXXXX.com: The network connection is unreachable or the gateway is unresponsive. Check the network connection and reconnect." I have tried to set up Port Forwarding utilizing 443 for TCP and 4501 for UDP to try and help with no success. When I connect to GlobalProtect using my Verizon Hotspot, I have zero issues.
I am running v2.3.2.130
Any help you can provide sure would be appreciated.
Thank you,
Lucas
6 Replies
- Try the following:
Set NAT to Open in WAN Settings
Disable QoS completely from the Congestion Control 3 horizontal line icon menu
If needed make a Traffic Controller rule to allow ALL traffic to the device
Then see if it works.Netduma-Fraser,
Thank you for the reply. I made all 3 changes, APPLY, and still no luck.
- Just for a test put the device in the DMZ and see if it works, either way then remove it as it is a security risk.
what modem/gateway is the XR500 connected to?
Plemans,
It is a fiber connection to a Zhone (Model #: 400-01539-03) that plugs directly into my XR500.
