I have been having trouble getting my setup to connect to the internet.I have: plusnet FTTC connected by ADSL, Vigor 130 modem, Netgear XR 500 router.I can connect to the internet using the plusnet modem and the XR500 in AP mode but can't use it in router mode (which is why you buy it!). To get round this I tried changing the modem to the Vigor 130 but now cannot connect to the internet at all.I set the modem up 'out of the box' as advised by Draytek as they stated I didn't need to change any parameters. - connecting my laptop to the modem I can access the internet by setting up a PPPOE in windows. Unfortunately as soon as I try to introduce the XR500 it won't connect to the internet. I've spoken to Netgear who stated it should connect without PPPOE but we had no joy, we then tried PPPOE and setting up the VLAN group but again no connection to the internet. I know others have used this set up (it's why I got the VIgor) so wondering if anyone else has any suggestions as I'm a bit stumped. All the posts I've seen are with BT internet but I've tried those steps too and nothingthanks for any help

So just to clarify, in order to get internet you require PPPoE and VLAN is that right? I think it's best to go back to the Plusnet modem and XR500 for now and see if you can get it to work that way, then if you can it should be a case of switching the modems. When you setup PPPoE before did you have it to 'Always Connect'? On VLAN did you edit the basic Internet VLAN rule and change it to the number you need?

thanks for the reply. I've spoken to Netgear and they can't sort it out so have asked me to send the router to them to see if it has a fault. The draytek definitely can't set up PPPOE. It just sends all the information straight through. I'll see what Netgear come back with. thanks for your help though

Hi Guys,I'd love yo give you a detailed technical answer, but in my case it was very simple.I went back to basics reset everything and as I walked through the config from scratch discovered I had missed a letter off the password issued by my isp.There was one letter just off creen on my old router that I'd missed.So on the latest Vigor firmware I just plugged it in and the XR500 set up the connection.Didn't have to configure bridging. I did reset the MTU from 1520 to 1492,so watch out for that, but that was it. I wasted a month guided by internet reports of Vigor/XR issues looking for problems and when I checked the detail I was the problem!:) Been great ever since, regards

Hi. So using the plusnet modem and XR500 I can connect to the internet but only by setting the router in 'AP' mode. This then doesn't require any sort of PPPOE or any internet settings. You can't use it in router mode as the Plusnet modem doesn't have a bridge or any way to turn off its routing capabilities and have it as a straight modem. When I tried with the new modem I set up PPPOEwith the information plusnet gave me. We tried with and without VLAN enabled but no joy. I had it as 'always on' as well. The netgear technician checked that for me and said I should use VLAN. Netgear seemed to think that the XR500 should be able to connect without changing the PPPOE anyway so we tried both ways

XR500 and Vigor 130 modem issues | NETGEAR Communities

18 Replies

Netduma-Fraser
NetDuma Partner
Jan 15, 2020
So just to clarify, in order to get internet you require PPPoE and VLAN is that right? I think it's best to go back to the Plusnet modem and XR500 for now and see if you can get it to work that way, then if you can it should be a case of switching the modems. When you setup PPPoE before did you have it to 'Always Connect'? On VLAN did you edit the basic Internet VLAN rule and change it to the number you need?
- abebrizell
  Tutor
  Jan 16, 2020
  Hi.
  
  So using the plusnet modem and XR500 I can connect to the internet but only by setting the router in 'AP' mode. This then doesn't require any sort of PPPOE or any internet settings. You can't use it in router mode as the Plusnet modem doesn't have a bridge or any way to turn off its routing capabilities and have it as a straight modem.
  
  When I tried with the new modem I set up PPPOEwith the information plusnet gave me. We tried with and without VLAN enabled but no joy. I had it as 'always on' as well. The netgear technician checked that for me and said I should use VLAN.
  
  Netgear seemed to think that the XR500 should be able to connect without changing the PPPOE anyway so we tried both ways
  - Netduma_Alex
    NetDuma Partner
    Jan 16, 2020
    Sounds to me like you should be able to use the XR500 in router mode. You just have to remove all PPPoE related settings from the XR500. When it says "does your internet connection require a login", say no. It should connect as a client of your ISP router no problem.
    
    Once that's done you can put the XR500 into the DMZ of the ISP router and you should be good to go.
Cros1e
Aspirant
Jun 08, 2020
I am using openreach modem as draytek vigor 130 and it is having the dhcp issue, what to do MyCFAVisit?

Forum Discussion

XR500 and Vigor 130 modem issues