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Xr500 same ip address

Laryke
Apprentice

Xr500 same ip address

Hello, I have some problems with my router, one of them I tried 30-30-30 factory reset and it wasn t working, another one is that I get same ip address all the time, even I restart the modem, change with another modem, also in xfinity modem setting ip address is different, and sometimes the qos not working even if is on always
Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 11

Accepted Solutions

Re: Xr500 same ip address


@Laryke wrote:

I am talking about WAN IP of the router.

 


That is down to the ISP.

 

Unless your unnamed ISP allocates you a fixed or static IP address, which isn't usual, this may or may not change.

 

The modem picks up the IP address. Your router than uses that. You should not need to mess around with that address.

 

One thing to remember, you have to start the network in the correct order.

 

Be sure to restart your network in this sequence:

  • Turn off and unplug modem.
  • Turn off router and computers.
  • Plug in and turn on modem. Wait 2 minutes for it to connect.
  • Turn on the router and wait 2 minutes for it to connect.
  • Turn on computers and rest of network.

This ensures that the modem gets the WAN AP address before the router starts looking for it.

 

View solution in original post

Message 6 of 11

All Replies

Re: Xr500 same ip address


@Laryke wrote:
Hello, I have some problems with my router, one of them I tried 30-30-30 factory reset and it wasn t working

Why did you try that reset? (It is not advised on gaming routers.) What wasn't working?

 


another one is that I get same ip address all the time, even I restart the modem, change with another modem, also in xfinity modem setting ip address is different, and sometimes the qos not working even if is on always

What gets the same IP address? Why is it a problem?

 

A router usually has the same IP address because that's the way it works.

 

What is the modem in front of this router?

 

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Nighthawk Pro Gaming Routers - NETGEAR Communities

Gaming routers have their own DumaOS operating system that is nothing like the one on Netgear's standard routers.

I will move your message to the appropriate section.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

 

Message 2 of 11
Netduma-Fraser
NetDuma Partner

Re: Xr500 same ip address

As above, could you explain more about why you did a reset and what IP you're expecting to change? If you're referring to your public IP that is nothing to do with the router. The XR and modem will have a different IP you access them on, that is normal. How are you determining QoS isn't working exactly?
Message 3 of 11
Laryke
Apprentice

Re: Xr500 same ip address

As above, could you explain more about why you did a reset and what IP you're expecting to change? If you're referring to your public IP that is nothing to do with the router. The XR and modem will have a different IP you access them on, that is normal. How are you determining QoS isn't working exactly?

 

 

Because I had problems with my internet, and the IP shouldn't be the same if I changed modem 3 times, I am talking about WAN IP of the router. By doing speeds tests with QoS on Always. Also after hard reset, I still had all the settings, nothing changed

Message 4 of 11
Netduma-Liam
NetDuma Partner

Re: Xr500 same ip address

What is the make and model of the modem you're using? 

 

For QoS, first make sure your network speeds are set correctly in DumaOS. You can do this from the three-dot menu in the top right.

After that, reduce the Congestion Control sliders to 50% each, then run a speedtest and see if you're seeing 50% of your average bandwidth speeds.

 

If you're not, please let us know what device you're running the speedtest on.

How is this device connected to the XR500, via wired or wireless?

Are both upload and download speeds higher than the throttle you've set in Congestion control, or is it just one of them?

Message 5 of 11

Re: Xr500 same ip address


@Laryke wrote:

I am talking about WAN IP of the router.

 


That is down to the ISP.

 

Unless your unnamed ISP allocates you a fixed or static IP address, which isn't usual, this may or may not change.

 

The modem picks up the IP address. Your router than uses that. You should not need to mess around with that address.

 

One thing to remember, you have to start the network in the correct order.

 

Be sure to restart your network in this sequence:

  • Turn off and unplug modem.
  • Turn off router and computers.
  • Plug in and turn on modem. Wait 2 minutes for it to connect.
  • Turn on the router and wait 2 minutes for it to connect.
  • Turn on computers and rest of network.

This ensures that the modem gets the WAN AP address before the router starts looking for it.

 

Message 6 of 11
Laryke
Apprentice

Re: Xr500 same ip address

I am done trying to fix it, maybe it is not a problem but is a placebo effect which make me nervous. I tried restart, hard restart modem, router and all the time I get same gateway ip address and also ip address only on router, and it is different from the one the modem have.

 

If you have any suggestions I will be so happy to follow.

Message 7 of 11

Re: Xr500 same ip address


@Laryke wrote:

I am done trying to fix it, maybe it is not a problem but is a placebo effect which make me nervous. I tried restart, hard restart modem, router and all the time I get same gateway ip address and also ip address only on router, and it is different from the one the modem have.

 


I still don't understand what the problem is.

 

Yes, you will get the same IP address on the router every time. That is the idea. Likewise the modem/gateway.

 

Rather than worrying about IP addresses, why not explain what the underlying problem is that you are trying to fix?

 

Why are you messing around with IP addresses?

 

You will get an Internet IP address from your ISP when you make a connection. That stakes your claim to a place on the Internet. It is likely to change from time to time, depending on how your ISP runs things.

 

When you connect to the Internet with a modem/gateway, it will give itself a local IP address. That is usually fixed by the modem maker. Different brands have different choices although they all follow the same conventions. (Look in the manual for your device to see which it uses.)  If the modem is just that, a modem, and nothing else, you can forget about that for most purposes. It isn't something that you need to worry about.

 

Then, when you have that  modem/gateway connection and you turn on the router and connect to the ISP, it will see what the modem/gateway has done in the way of setting an IP addresses and will give pick its own IP address. Again, that it down to how they designed the router. But it will always be the sane IP address. Often this will be 192.168.1.1 but here are other options. (Again, look in the manual for your device to see which it uses.) That's what the XR500 picks by default.

 

This is the address that you can get at with a browser to control how the router manages your network.

 

After that, the router hands out local IP addresses for the things on your network.

 

So, which IP address is it that you are desperately trying to change?

 

Is there any reason why you have not answered the question from @Netduma-Liam ?

 


What is the make and model of the modem you're using?

By modem, they mean modem/gateway. (It used to be that "gateway" was limited to modem/router that also handled voice connections, but these days it seems to take in any modem that also does router functions.) If that is the IP address you want to change, why?

 

Message 8 of 11
Netduma-Fraser
NetDuma Partner

Re: Xr500 same ip address

If you're using pure modems the WAN IP of the router which would be the public IP would not necessarily change. It is very unlikely you have any IP conflicts in which case the IPs would not affect your connection.
Message 9 of 11

Re: Xr500 same ip address


@Netduma-Fraser wrote:
If you're using pure modems the WAN IP of the router which would be the public IP would not necessarily change.

Until you come to a time when you want to access the graphical user interface (GUI) of the modem, to update firmware for example. To get to that you probably have to disconnect from the router and go straight into the modem. That's why I rarely mess with my DM200 modems.

 



It is very unlikely you have any IP conflicts in which case the IPs would not affect your connection.

 

That's the whole point, in a sentence.

 

Which is why it is puzzling that @Laryke is playing around with IP addresses.

 

First describe a problem you need to fix. (Forget about IP addresses.) What is going wrong?

 

Then people can offer solutions. They are unlikely to have anything to do with changing IP addresses.

 

 

 

Message 10 of 11
FURRYe38
Guru

Re: Xr500 same ip address

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Would be helpful to know this.

 

If the ISP modem has a built in router and also uses 192.168.1.1, the the XR router will change it's own IP address of 192.168.1.1 to avoid the conflic with the modems LAN IP address. XR will probably change to a 10.something string. This is OK as well. You can also change the modems LAN IP address string to someting different if you want the XR to use default IP address of 192.168.1.1. 

 

This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
https://kb.netgear.com/24104/How-do-I-change-my-Nighthawk-router-to-AP-mode-after-I-ve-already-run-s...


@Laryke wrote:
Hello, I have some problems with my router, one of them I tried 30-30-30 factory reset and it wasn t working, another one is that I get same ip address all the time, even I restart the modem, change with another modem, also in xfinity modem setting ip address is different, and sometimes the qos not working even if is on always

 

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