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Xr500 xbox showing offline on dumaOS

morgan5634
Tutor

Xr500 xbox showing offline on dumaOS

hopefully someone here can help

I have verizon fios for internet and the nighthawk gaming router is connected to that. when i log in to the dumaOS and set everything up my xbox shows offline in the networks, but if i do it on wifi it shows online. how do i get the wired connection to show online ?

Model: XR500| Nighthawk Pro Gaming Router
Message 1 of 18
morgan5634
Tutor

Re: Xr500 xbox showing offline on dumaOS

also it does not show an ip address on the device manager page 

Message 2 of 18
Netduma-Fraser
NetDuma Partner

Re: Xr500 xbox showing offline on dumaOS

If you reboot the router does it show as online then? Make sure the console is connected via automatic network settings.
Message 3 of 18
morgan5634
Tutor

Re: Xr500 xbox showing offline on dumaOS

ive tried rebooting it and the xbox. when i go to the device manager and click on the xbox it has a mac address but no ip address. 


@Netduma-Fraser wrote:
If you reboot the router does it show as online then? Make sure the console is connected via automatic network settings.

 

Message 4 of 18
Netduma-Fraser
NetDuma Partner

Re: Xr500 xbox showing offline on dumaOS

What version of the firmware are you on? If you downgrade does it work as expected?
Message 5 of 18
morgan5634
Tutor

Re: Xr500 xbox showing offline on dumaOS

how do you down grade im on the latest. i couldnt find the down grade option


@Netduma-Fraser wrote:
What version of the firmware are you on? If you downgrade does it work as expected?

 

Message 6 of 18
Netduma_Jack
NetDuma Partner

Re: Xr500 xbox showing offline on dumaOS

Download this firmware: https://kb.netgear.com/000060127/XR500-Firmware-Version-2-3-2-32

 

Then follow the instructions in that page on how to install.

 

Message 7 of 18
morgan5634
Tutor

Re: Xr500 xbox showing offline on dumaOS

That didnt solve my issue either.


@Netduma_Jack wrote:

Download this firmware: https://kb.netgear.com/000060127/XR500-Firmware-Version-2-3-2-32

 

Then follow the instructions in that page on how to install.

 


 

Message 8 of 18
Netduma-Fraser
NetDuma Partner

Re: Xr500 xbox showing offline on dumaOS

Do a factory reset so that no legacy issues from the previous firmware are affecting it.
Message 9 of 18
morgan5634
Tutor

Re: Xr500 xbox showing offline on dumaOS

Ok I’ll give that a try soon.
Message 10 of 18
morgan5634
Tutor

Re: Xr500 xbox showing offline on dumaOS

ok, so after that it shows it online on the LAN but the xbox has a double nat so i read to bridge it. when i do that it moves the xbox over to the offline section of the xr500. 



 

Message 11 of 18
morgan5634
Tutor

Re: Xr500 xbox showing offline on dumaOS

Re: Xr500 xbox showing offline on dumaOS
ok, so after that it shows it online on the LAN but the xbox has a double nat so i read to bridge it. when i do that it moves the xbox over to the offline section of the xr500.


@Netduma-Fraser wrote:
Do a factory reset so that no legacy issues from the previous firmware are affecting it.

 

Message 12 of 18
Netduma-Fraser
NetDuma Partner

Re: Xr500 xbox showing offline on dumaOS

What's your physical setup? Modem > XR500 > devices? You can't bridge the Xbox, I would suggest putting it in the DMZ of device manager, that may resolve your issue.
Message 13 of 18
morgan5634
Tutor

Re: Xr500 xbox showing offline on dumaOS

The xr500 is hooked up to my Verizon modem. The bridge setting is on the xr500.
Message 14 of 18
morgan5634
Tutor

Re: Xr500 xbox showing offline on dumaOS

How do you put it in the dmz
Message 15 of 18
Netduma-Fraser
NetDuma Partner

Re: Xr500 xbox showing offline on dumaOS

Find the IP from the device manager and then put that IP into DMZ in Settings > WAN
Message 16 of 18
morgan5634
Tutor

Re: Xr500 xbox showing offline on dumaOS

That fixed my issue, thanks for your help.
Message 17 of 18
FURRYe38
Guru

Re: Xr500 xbox showing offline on dumaOS

Future reference:

Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the NG router gets from the modem.

Message 18 of 18
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