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Forum Discussion
xr500 xbox disconected
Hello i got the xr500 last week and everday i have to reboot the router as for some reason when i get up in the morning my xbox one won't conect to the internet i am only having the problem with the xbox what is wired to the router the upstairs xbox does not have a problem nor any of the laptop or ipads have given the xbox a static ip and done the nat ports and still have the problem any help much appreciated
25 Replies
- Hi crj83, is the Xbox connected wireless or wired? It sounds like an issue with the Xbox honestly considering every other device is fine including another Xbox. If wired try wireless does it have the same issue? If wireless try wired, does it have the same issue?
Have you set on the console itself to have automatic network settings?The only thing i am have the problem with is the wired xbox everthing else is wireless. I fine it very strange that the only wired device is the one causing the problem
- It is likely the ethernet cable itself (try another if you have one). It could be the ethernet port on the Xbox also. If you connect wirelessly only that Xbox has the issue been resolved?
- I have two Xbox Ones hard wired with no issues. Have you rebooted the Xbox's since setting the router up? Rebooting the Xbox's will refresh there network settings.
This sounds like the same issue we have had with the R7800 since the beginning. Maybe now that NG is advertising this as a "pro" gaming router, they will finally deal with it. I assume many customers will continue to encounter the problem. The issue seems to be tied to the Instant On mode on the xbox. If you look at the router's LAN lights, you'll see that the xbox alternates frequently between 10/100 and gigabit link speeds when it's off using this mode. I beleive the constant switching causes the switch to crash or lock up while wireless continues to work. I moved my xbox to a separate gigabit switch connected into the router and it fixed it for me.
- Very helpful: I have been on another topic thread about total internet drops. My xr500 router, sometimes multiple times a day but usually once overnight, loses connection with my modem. I have received many tips from this thread & spent countless hours on phone with NG support. I left my Xbox disconnected from xr500, and you guessed it, no internet router drops!
I’ll try the instant on adjustment next. Maybe a 2nd switch. Thx!- I have the same issue, all devices that I have connected wired have issues and all wireless devices are fine. I have to restart my router and the issue resolves until the next couple of days when I try to log back in. This issue is on all wired devices not just my 2 consoles, anyone have any advice?
