Through today the routers light has been orange and the app says it can not be found. Even when trying to do a set up after a factory reset. Originally the satellite light was blue but after the factory reset it is now orange. During the set up it keeps checking cables but ends up coming up with an error.
Starting to wonder. Happened before I did the most recent update, it’s what made me notice there was one. So not sure if the firmware is the issue or just the product. Could be done to try and push the support packages and slug more money out of you.
What Firmware version is currently loaded? What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What app are you referring too? Mobile app or routers web page?
Screen capture would be good to see what your seeing as well.
@BunniRabbid wrote: Through today the routers light has been orange and the app says it can not be found. Even when trying to do a set up after a factory reset. Originally the satellite light was blue but after the factory reset it is now orange. During the set up it keeps checking cables but ends up coming up with an error.
