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gyves1's avatar
gyves1
Luminary
Nov 07, 2016
Solved

Genie crashed after iPerf test on R8500 (FW 1.0.2.80)

Hi,

 

I have done some iPerf tests on my R8500 with last FW 1.0.2.80 .

I have tried to change some settings on Genie to disable smart connect, but Genie is completly down.

All other services work. I have enabled the telnet service, I don't know how to catch manually the R8500 logs to send to support.

How can I do it ?

I have a possibility to debug by teamviewer if needed (only with Netgear team)

Best regards,

Yves

Troubleshooting
  • Retired_Member's avatar
    Retired_Member
    Nov 08, 2016

    Any beta contact would have a IN to the r8500 project manager. Before deleting my list of past beta projects If I contacted any one of them they would forward to another project lead.

     

     

5 Replies

  • Retired_Member's avatar
    Retired_Member
    Nov 07, 2016

    .80 has problems, the orignal release FW is fine regarding IPV6 speed,

     

    IPV6 is 90MBps slower than IPV4 when tested, I have 180MBps DL & 20MBps on IPV4 which is what I'm suppose to have. When testing IPV6 is at 90 MBps using .80

     

    While running same test on 5g1 with connected to a guest SSID broadcast and the main 5g1 not broadcast the router crashes. With .80 it will reboot with previous( .64 ) it locked up and even the reset wouldn't work, had to power cycle it.

     

     

     

     

    • gyves1's avatar
      gyves1
      Luminary
      Nov 08, 2016

      Thanks for your reply.

      Do you know how and where can I catch the R8500 log from telnet, because Genie is down and the debug page is not available too ?

      I would like to send the log files.to Netgear team

      thanks

      • Retired_Member's avatar
        Retired_Member
        Nov 08, 2016

        Based on your signature I would think you had a contact at Netgear?