NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Furious77's avatar
Furious77
Tutor
Jul 21, 2016
Solved

Help my R7800 nighthawk doesn't detect my internet connection

Hi,   first time setup , the router is not detecting my internet connection for some reason :smileysad: i tried everything ( replacing the cable , rebooting couple of times the modem and the route...
Installation
R7800
Furious77's avatar
Furious77
Tutor
Jul 21, 2016

thanks for replying 😊
i just tried it but still no luck . i dont know how much help will my isp provide in this situation 😔

  • netwrks's avatar
    netwrks
    Master
    Jul 21, 2016

    Did you also try cloning your DLINK MAC on the Netgear router? Manual  Page 26, 27.

  • Retired_Member's avatar
    Retired_Member
    Jul 21, 2016

    Can you connect directly to the modem with a PC and surf?

    • Furious77's avatar
      Furious77
      Tutor
      Jul 21, 2016

      well thanks for all your help I appreciate it. I called my isp and I don't know how to explain this but the only router I can use is my old dlink which was provided by my isp and I can't use my new router except for AP only. I filed a complaint about this and waiting for an answer.

      they explain to me some technical mambo jambo which I didn't understand about port forward and port closing .

      • Retired_Member's avatar
        Retired_Member
        Jul 21, 2016

        I bet they said this before in some offical paper work which never was read.