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Forum Discussion

Furious77's avatar
Jul 21, 2016
Solved

Help my R7800 nighthawk doesn't detect my internet connection

Hi,   first time setup , the router is not detecting my internet connection for some reason :smileysad: i tried everything ( replacing the cable , rebooting couple of times the modem and the route...
  • roundkick's avatar
    roundkick
    Jan 23, 2018

    Yes, I did everything. I followed all solutions that I could google. 

    AFTER giving in and calling their tech support and they said they were going to have to help me  reset the IP address because when I unplugged it, it messed it up and there was nothing else I could do to fix it.  Then they told me it would cost me either 49.99 for a one time session or 139.99 for an annual tech support plan, I told them to forget it and hung up.  This router is only 3 months old. I am only days from my initial 90 days of tech support. 

    They called me right back and offered to give me ONE complimentary session. 

    They then asked me which buttons were lit up. I told them. They told me to press the far left two little buttons and hold for 7 seconds.  WOW. That was it.  I thought they were lights. I didnt realize they were buttons.  Now I know.......