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gpnj's avatar
gpnj
Aspirant
Mar 26, 2022

Netgear Router rejecting connections from Roborock vaccume and Govee water leak system

After updating firmware on router Netgear R6900v2, it is rejecting Roborock vaccume and Govee devices on my network.  Both their data centers are in China I guess. This has happened only after upgrading to firmware version V1.2.0.90_1.0.1. Earlier bother were able to connect to wifi without any issue. I have checked access controls and everything looks good. Below error is thrown continusly for both the devices mac addresses.

 

[WLAN access rejected: incorrect security] from MAC address b2:b9:8a:4e:d7:6d Saturday, March 26,2022 13:47:55

 

 

 

7 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    have you went into their programs and removed/re-added them? 

    Maybe the update changed something in their security

    • gpnj's avatar
      gpnj
      Aspirant

      Yes. I removed the device from Roborock and tried again. I even uninstalled the app and reinstalled it.

      • plemans's avatar
        plemans
        Guru - Experienced User

        Have you tried factory resetting the router? 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What security mode are you using on the router? WPA2? 

    Try WPA and TPIK to see if they connect? 


    gpnj wrote:

    After updating firmware on router Netgear R6900v2, it is rejecting Roborock vaccume and Govee devices on my network.  Both their data centers are in China I guess. This has happened only after upgrading to firmware version V1.2.0.90_1.0.1. Earlier bother were able to connect to wifi without any issue. I have checked access controls and everything looks good. Below error is thrown continusly for both the devices mac addresses.

     

    [WLAN access rejected: incorrect security] from MAC address b2:b9:8a:4e:d7:6d Saturday, March 26,2022 13:47:55

     

     

     


     

    • gpnj's avatar
      gpnj
      Aspirant

      Just tried your suggestion, changing the security option. Still getting same error and roborock failed to connect

       

      Router model - Netgear Router R6900V2 Night hawk

       

      I just ordered a new TP-link mesh system.  Getting pressure at home as my roborock is not cleaning/working for couple of weeks.