Nighthawk RAX50v2 Wifi Router Not Putting Out 5GHZ

[00mpa]

Hello,

Recently purchased a Netgear RAX50v2 and it's current firmware is V1.1.3.18_2.1.14. All of the lights are good to go except the 5GHZ one which is not turning on. According to the NetGear app, the 5GHZ band is turned on, but the signal is not being pushed out, hence the light being off. Any information, tips and tricks to get this resolved would be great. 2.4GHZ is running just fine. Thank you!

Steps taken:
- Factory reset the router

- Changed 5GHZ band through admin settings via PC

- The classic turn off the band and turn it on again.

[michaelkenward]

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@00mpa wrote:

According to the NetGear app, the 5GHZ band is turned on, but the signal is not being pushed out, hence the light being off.

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According to the manual, there is only one LED for WiFi on the RAX50v2.

If the LED is off, then all WiFi is disabled. It isn't band specific.

That LED doubles as an on/off switch. Have you tried pressing it?

I can't tell from your list of "things done".

What do you mean by these?

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- Changed 5GHZ band through admin settings via PC

- The classic turn off the band and turn it on again.

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Did you play with AX WiFi?

[FURRYe38]

Has a factory reset and setup from scratch been performed since last FW update? Might try this along with unplugging the power adapter for 15 seconds then back in. 

Mines workin:

https://community.netgear.com/t5/Nighthawk-with-WiFi-6-AX-and/No-5ghz-SSID-when-setting-160mhz-chann...

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@00mpa wrote:

Hello,

Recently purchased a Netgear RAX50v2 and it's current firmware is V1.1.3.18_2.1.14. All of the lights are good to go except the 5GHZ one which is not turning on. According to the NetGear app, the 5GHZ band is turned on, but the signal is not being pushed out, hence the light being off. Any information, tips and tricks to get this resolved would be great. 2.4GHZ is running just fine. Thank you!

Steps taken:
- Factory reset the router

- Changed 5GHZ band through admin settings via PC

- The classic turn off the band and turn it on again.

---

[Kitsap]

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@00mpa wrote:

Hello,

Recently purchased a Netgear RAX50v2 and it's current firmware is V1.1.3.18_2.1.14. All of the lights are good to go except the 5GHZ one which is not turning on. According to the NetGear app, the 5GHZ band is turned on, but the signal is not being pushed out, hence the light being off. Any information, tips and tricks to get this resolved would be great. 2.4GHZ is running just fine. Thank you!

Steps taken:
- Factory reset the router

- Changed 5GHZ band through admin settings via PC

- The classic turn off the band and turn it on again.

---

The wording in the manual is not consistent with the pictures or the picture you attached to your message.

Attempting to configure or troubleshoot a Netgear router with a mobile application is a can of worms and many users end up with a situation similar to yours.

Use a real computer, either Windows or Mac. and connect to the router.  Preferably with an Ethernet cable, but Wi-Fi will work some of the time.  Log in to the user interface.  Go to the Advanced tab, Advanced Settings, Wireless Settings page.  Make sure there are check marks beside the enable wireless radio options for both your 2.4 GHz and 5 GHz bands.