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Jhagelberger's avatar
Jhagelberger
Tutor
Feb 28, 2023

Nighthawk r7800 problem with Chromecast with google TV connecting to interent

I recently bought a Chromecast with google TV and every time I try to log on, the device knocks out my internet on my knight hawk x4s router. I have figured it is solely with the Chromecast as everything else works fine.

 

Is there a setting I need to change?

Troubleshooting

6 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Mar 01, 2023

    1. What router do you have? X4S isn't a model. Look at the label on it. 

    2. what firmware is on it? (don't say the latest, an actual number)

    3. what modem/gateway is the router connected to?

    4. "knocked out" doesn't tell us much. What actually happens? Does it say "connected, no internet" to devices? Does the wifi stop broadcasting entirely? Does it broadcast but you can't connect? Do wired devices drop? 

     

    The more you can tell us, the better we can help. 

    • Jhagelberger's avatar
      Jhagelberger
      Tutor
      Mar 01, 2023

      Hi. The model is a R7800

      The firmware was updated and current as of last night

      Problem - When I try to use Chromecast for Google TV the Chromecast makes the router power down and re-start. This only happens with the Chromecast as I have a firestick and have zero issues. This must be a communication problem between the Chromecast and Netgear R7800?

       

      Do I need to turn something off on the Netgear?

       

      Thanks,

      John

      • plemans's avatar
        plemans
        Guru - Experienced User
        Mar 01, 2023

        You know how many times on there people say "the firmware is current" when its not? Quite a bit as the automatic update checker isn't always the best. 

        So what actual firmware is on it? 

        What modem/gateway is it connected to? 

         

        You say you just updated the firmware? 

        Did it start after that? 

        If so, have you tried a factory reset?

        And if that doesn't work, downgrading the firmware?