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I have a Nighthawk R7000 Router that has been functioning great. All firmware has been updated and is current. But recently added a Lorex security camera system that has the capability to send out emails when motion is detected. The problem is that the emails will not pass through the router. The Lorex company checked all the settings on their equipment and then checked what they could on the Netgear router and they say that ports 465 and 587 are closed on the router and need to be opened to allow the emails to pass to the recipients. How do you go about opening them?
I guess I would try again to configure a custom email server configuration. If you are using Gmail, for example, below are the SMTP settings. I would try port 587 first and 465 second. I would set encryption to required. If you are set up with two-factor authentication on your Gmail account, you will have to go to Google Account -> Security -> App Passwords and create an Application Specific Password that you will then enter in the password box of the Lorex SMTP configuration. The Receiver# address is the email account to which you want the alert delivered.
Greetings. So your Lorex Camera has a built in client or relay?
One way:
Assign the camera with a static IP
Forward ports 465 and/or 587 to that IP
This should allow traffic to pass.
TELNET might help with troubleshooting to see if you can connect to the mail server. If you provide more specific information about the hardware, it might be helpful.
I think you are getting bad advice from Lorex tech support. When sending (SMTP) encrypted email, the outgoing tcp port will be 587 (preferred) or 465. The router will not block these outgoing tcp connections. Those ports will be blocked by default for incoming connections, however. You would only open these ports if you were running an email server on your home network, which is not what you need for the cameras.
My guess is that this has nothing to do with your router, but that you have configured the outgoing email incorrectly in the Lorex app. Did you try the Lorex "default" email setting or did you try a custom setting?
I guess I would try again to configure a custom email server configuration. If you are using Gmail, for example, below are the SMTP settings. I would try port 587 first and 465 second. I would set encryption to required. If you are set up with two-factor authentication on your Gmail account, you will have to go to Google Account -> Security -> App Passwords and create an Application Specific Password that you will then enter in the password box of the Lorex SMTP configuration. The Receiver# address is the email account to which you want the alert delivered.
