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Forum Discussion
Problems with Connecting Internet to R7000 Nighthawk to Verizon FIOS
We recently updated our Verizon FIOS to the most up to date internet. It required an updated ONT box, ethernet cable, and Router.
Our old router we had connected to the Nighthawk and used the nighthawk for wifi and the old verizon router for basically our Cable TV because it had the coax connection.
With the new internet setup we have Coax, but also have ethernet and the technician told me that he set the ONT box to ethernet setting and once we are ready to drop cable, we can just connect the nighthawk for our internet and return the verizon router.
The Verizon router is HORRIBLE. It blocks our Wifi Calling, it drops internet connection.
My goal is to use the Verizon router at the moment as a MOCA adapter and that's it.
I plugged in the ethernet cable from the ONT box directly to the WAN connection for the Nighthawk to start using just the nighthawk for Wifi. It will not pull the internet service directly from the ONT. However if I connect the nighthawk to one of the LAN connections to the Verizon router and it was able to act as a wifi router.
What am I doing wrong with the Nighthawk and WHY can't the Nighthawk pull the internet service from the ONT box but it allows internet from the Verizon router? I tried releasing the DHCP lease from the Verizon router prior to connecting the nighthawk, and that was not a fix.
Any help would be appreciated.
6 Replies
Might check with the ISP to see if there is any PPPoE account information that's needed on the router.
Has a power off for 1 minute then back ON with the ISP modem or Converter box and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
jczst21 wrote:
We recently updated our Verizon FIOS to the most up to date internet. It required an updated ONT box, ethernet cable, and Router.
What is that ONT box? Is this router the R7000 or something else on your network.
When you changed the network did you reset the R7000 and set it up for the new network?
Our old router we had connected to the Nighthawk and used the nighthawk for wifi and the old verizon router for basically our Cable TV because it had the coax connection.I'm confused. What is the Nighthawk there? It is a brand not a model. Again, is it the R7000 or another router?
With the new internet setup we have Coax, but also have ethernet and the technician told me that he set the ONT box to ethernet setting and once we are ready to drop cable, we can just connect the nighthawk for our internet and return the verizon router.
What does that lot mean? coax and ethernet?
We need to know what all the devices are on your network.
What is this Verizon router? Are you using it with the R7000?
Two routers on your network can cause headaches. For example, you can end up with local problems with address on your network. Among other things, the other router can misdirect traffic to addresses that the Netgear router usually handles, such as routerlogin.net or the usual default IP address for a router, 192.168.1.1.
This explains some of the other drawbacks.
What is Double NAT? | Answer | NETGEAR Support- You may need to set the VLAN ID on the WAN. Consult your ISP for correct ID number.
What is that ONT box? Is this router the R7000 or something else on your network.
The ONT box is the ISP panel in our garage. The R7000 is our Netgear router that we have.
When you changed the network did you reset the R7000 and set it up for the new network?
No, I did not setup a new network. Should I? We already had an established Wifi network on the netgear.
Our old router we had connected to the Nighthawk and used the nighthawk for wifi and the old verizon router for basically our Cable TV because it had the coax connection.
I'm confused. What is the Nighthawk there? It is a brand not a model. Again, is it the R7000 or another router?
The Nighthawk is the Netgear Nighthawk R7000 wifi router that we have.
With the new internet setup we have Coax, but also have ethernet and the technician told me that he set the ONT box to ethernet setting and once we are ready to drop cable, we can just connect the nighthawk for our internet and return the verizon router.
What does that lot mean? coax and ethernet?
We have Coax running for our cable service; provides channel guide and on demand for FIOS service.
We need to know what all the devices are on your network.
What is this Verizon router? Are you using it with the R7000?
We have the router that Verizon provides, but it has terrible performance, so we want to just use our netgear router for our internet service.
Two routers on your network can cause headaches. For example, you can end up with local problems with address on your network. Among other things, the other router can misdirect traffic to addresses that the Netgear router usually handles, such as routerlogin.net or the usual default IP address for a router, 192.168.1.1.
This explains some of the other drawbacks.Did you ask them if the verizon router could be removed and the Nighthawk router be put in it's place and if there is any special configurations like PPPoE or WAN ID or VLAN ID configurations needed?
If not, then, Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
https://kb.netgear.com/20927/How-do-I-change-my-NETGEAR-router-to-AP-mode
https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2367505/highlight/true#M53985
Try option #2 first...
